IT Support Technician

Center Parcs UK & Ireland; Penrith; On-site; GBP 37,000; Part time

Job summary

Join a leading company in the hospitality industry as an IT Support Technician. You will provide essential IT support in a dynamic environment, ensuring a seamless experience for guests and staff. With a focus on communication and technical skills, this role offers career development opportunities and a supportive workplace culture.

Benefits

Colleague Bonus Scheme

Pension with Life Assurance

Recognition and reward schemes

Free leisure facilities

Discounted breaks and 20% in outlets

Perks at Work discounts

Employee Assistance Program

Career development opportunities with external qualifications

Qualifications

• Experience in a similar IT support environment.
• Current full driving license.
• Ability to perform under pressure in a high-volume environment.

Responsibilities

• Provide first-class IT support to guests and colleagues.
• Support guest and business Wi-Fi, build desktops and laptops.
• Participate in out-of-hours support rotations.

Skills

Communication

Organizational Skills

Problem Solving

Attention to Detail

Education

Industry-recognized Service Desk or Microsoft qualifications

Job description

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We’re a thriving team passionate about working together to deliver excellence, all in a natural forest environment.

Welcome to Center Parcs – the number one choice for short break holidays, employing over 10,000 staff across six villages in the UK and Ireland. We focus on excellent service, creating memorable experiences for our guests, while maintaining high standards in operations, health & safety, and environmental sustainability.

IT SUPPORT TECHNICIAN | Circa £36,400 per annum

As an IT Support Technician, you will be the ‘Face of IT’, providing first-class support to guests and colleagues, addressing IT issues professionally and through appropriate channels. You should have a strong technical background with experience in a 2nd line support role, excellent communication skills, and the ability to communicate at all levels.

Your responsibilities include supporting guest and business Wi-Fi, building desktops and laptops, configuring mobile devices, managing backups, and resolving notifications. You will participate in out-of-hours support rotations for Head Office and villages.

About You

Essential requirements:

• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to perform under pressure in a high-volume environment
• Experience in a similar IT support environment
• Friendly, genuine, and warm demeanor
• Current full driving license
• For IRE only: Located within driving distance for ‘call-out’ duties

Desirable Requirements:

• Industry-recognized Service Desk or Microsoft qualifications

Hours of Work

Contracted for 160 hours per 4-week period on a flexible schedule, including public holidays and Christmas/New Year on a rota. Out-of-hours on-call support is required.

Benefits

• Colleague Bonus Scheme
• Pension with Life Assurance
• Recognition and reward schemes
• Free leisure facilities
• Discounted breaks and 20% in outlets
• Perks at Work discounts
• Employee Assistance Program
• Career development opportunities with external qualifications

If interested, apply before the closing date: 3rd June 2025 at 12 Noon. Interviews are scheduled for 5th June 2025. Early applications are encouraged as the vacancy may close early once sufficient applications are received.

Follow us on Facebook and LinkedIn. At Center Parcs, everyone’s welcome. We promote diversity, equity, and inclusion, and are a Disability Confident Employer. Please inform us if you require support or adjustments during the application process.

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Information Technology
• Industries: Hospitality