Information Technology Support Technician

JR United Kingdom; Barrow-in-Furness; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading digital transformation consultancy is seeking a technical support professional for conference room systems in Barrow-in-Furness. The role involves troubleshooting, maintaining AV hardware, and ensuring compliance with service agreements. Join a company that values continuous learning and offers comprehensive benefits in an inclusive environment.

Benefits

Private healthcare

Flexible perks

Continuous learning opportunities

Qualifications

• At least 2 years’ experience providing medium-level fixes.
• Eligible for SC Clearance.
• Commitment to full-time office presence.

Responsibilities

• Act as the primary interface for troubleshooting conference room technical issues.
• Perform regular audits of conference room equipment.
• Address incidents and complete IMAC tasks within SLAs.

Skills

Interpersonal skills

Communication skills

AV hardware installation

Job description

Location: Barrow-In-Furness (Office-based, full-time)

About the Role:

Join a leading digital transformation consultancy, renowned for excellent career progression opportunities.

Responsibilities:

1. Act as the primary interface for troubleshooting, guidance, and resolution of conference room-related technical issues.
2. Perform regular audits of conference room equipment and technology to ensure functionality and compliance.
3. Address incidents and complete "Install, Move, Add, Change" (IMAC) tasks within agreed service level agreements (SLAs).
4. Execute custom user requests, project tasks, and provide quotes while adhering to timelines and quality standards.
5. Keep documentation updated and user-friendly for conference room technology and related processes.

Skills & Experience:

1. Eligible for SC Clearance.
2. Commitment to full-time office presence (5 days a week).
3. Experience installing, configuring, and maintaining AV hardware such as projectors, displays, video conferencing systems, and audio equipment.
4. At least 2 years’ experience providing medium-level fixes.
5. Strong interpersonal and communication skills.

Why Join:

1. Comprehensive benefits, including private healthcare and flexible perks.
2. Continuous learning and professional development opportunities.
3. Work in an inclusive, ethical environment recognized for its DEI initiatives.