IT Support Technician

Nextech Group Limited; Ipswich; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Free on-site parking

Modern office environment

Company social events

Training and professional development

Genuine career progression

Job summary

Nextech Group Limited in Ipswich is seeking an IT Support Technician to join its technical team. You will provide 1st and 2nd line IT support to a range of business customers, working from the office with occasional travel to customer sites across Suffolk.

The ideal candidate will have 2+ years in IT support, strong knowledge of Windows and Microsoft 365, and a good grasp of networking. This role offers training, development opportunities and a modern office environment with free on-site parking.

Qualifications

• 2+ years' experience in an IT support role.
• Good knowledge of Windows and Microsoft 365.
• Understanding of basic networking.
• Strong troubleshooting and problem-solving skills.
• Good communication and customer service skills.
• A proactive attitude and willingness to learn.
• The ability to work independently and as part of a team.

Responsibilities

• Provide 1st and 2nd line IT support to a range of business customers.
• Work from the office with occasional travel to customer sites across Suffolk.

Skills

IT support experience

Customer service

Troubleshooting

Communications

Teamwork

Proactive

Independent work

Education

Microsoft certifications

IT apprenticeship

Tools

Windows

Microsoft 365

Job description

We are working with an established and growing Managed Service Provider (MSP) is looking for an IT Support Technician to join its technical team in Ipswich.

The Role

You will provide 1st and 2nd line IT support to a range of business customers, working from the office with occasional travel to customer sites across Suffolk.

About You

The ideal candidate will have:

• 2+ years' experience in an IT support role
• Good knowledge of Windows and Microsoft 365
• Understanding of basic networking
• Strong troubleshooting and problem-solving skills
• Good communication and customer service skills
• A proactive attitude and willingness to learn
• The ability to work independently and as part of a team

Previous MSP experience, Microsoft certifications or an IT apprenticeship would be beneficial but are not essential.

Full UK driving licence and access to your own vehicle are essential, as occasional travel to customer sites across Suffolk is required.

What's on Offer?

• Free on-site parking
• Modern office environment
• Company social events
• Training and professional development
• Genuine career progression opportunities