IT Support Technician

Siemens Gamesa; Hull and East Yorkshire; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Employer-funded pension

Subsidised lunch

Public transport tickets

Job summary

Siemens Gamesa Hull Blade Factory is seeking a Manufacturing Digitalisation Support professional to ensure reliable operation and continuous improvement of digital tools on the production floor.

You will diagnose, resolve, and prevent issues across devices and IT systems, collaborating with production teams and IT colleagues to boost performance, security, and user experience.

Qualifications

• Bachelor's degree in IT or related field with IT support experience.
• Strong understanding of manufacturing digital tools, IT infrastructure, and server support.
• Ability to analyse complex technical issues and deliver effective solutions.
• Knowledge of cybersecurity principles and access control in industrial settings.
• Excellent interpersonal skills to engage stakeholders at all levels.

Responsibilities

• Provide first- and second-line IT support for production employees and partners.
• Prepare, deploy, and manage laptops/desktops and other IT equipment.
• Troubleshoot issues in production systems and minimise downtime.
• Support manufacturing digitalisation tools and technologies (SECOMEA, VMware, SAP printing).
• Coordinate IT system changes with minimal operational disruption.
• Contribute to IT projects including AI tool deployment and shop floor enhancements.
• Provide training and inductions to improve adoption and user satisfaction.
• Manage procurement and inventory of IT equipment; maintain server and network reliability.

Skills

IT support

Manufacturing IT

Cybersecurity basics

Stakeholder engagement

Training and inductions

Education

Bachelor's degree in Information Technology or Computer Science

Tools

SECOMEA

VMware

Dameware

SAP printing

Hand scanners

CCTV systems

Process cameras

Network support technologies

Job description

A Snapshot of Your Day

As a Manufacturing Digitalisation Support professional at the Hull Blade Factory, you will be at the heart of our digital manufacturing environment, ensuring the reliable operation, continuous improvement, and security of digital tools and IT systems across the production floor. Acting as a key provider of both first-line and second-line IT support, you will diagnose and resolve technical issues, minimise production downtime, and deliver exceptional service to end users. Working closely with production teams, contractors, business partners, and IT colleagues, you will provide hands‑on support, drive digitalisation initiatives, and help deliver innovative solutions that enhance manufacturing performance, efficiency, and user experience.

How You’ll Make an Impact

• Provide dedicated IT support for production employees, contractors, and business partners, ensuring digital tools, laptops, desktops, mobile devices, and meeting room technologies operate effectively.
• Prepare, deploy, and manage laptops, desktops, and other IT equipment, including device imaging, configuration, handover, and stock management.
• Investigate, troubleshoot, and resolve technical issues affecting production systems, identifying root causes and implementing preventative measures to minimise downtime.
• Support and maintain manufacturing digitalisation tools and technologies, including SECOMEA, VMware, SAP printing solutions, hand scanners, and related shop floor systems.
• Coordinate and implement IT system and process changes, ensuring effective communication, reporting, and minimal disruption to manufacturing operations.
• Contribute to local and strategic IT projects, including AI tool deployment, shop floor technology enhancements, Blade Changeout initiatives, Optical Blade solutions, and systems integration activities.
• Build strong relationships with users by providing training, conducting inductions, and delivering exceptional support to improve adoption and user satisfaction.
• Manage procurement and inventory of IT equipment, ensuring devices and resources are readily available to support business requirements.
• Support and maintain server, camera, key management, and network infrastructure to ensure system reliability and business continuity.

What You Bring

• Bachelor's degree in Information Technology, Computer Science, or a related discipline, with proven IT support experience, ideally within a manufacturing or industrial environment.
• Strong understanding of manufacturing digital tools, IT infrastructure, device management, server support, and production system technologies.
• Demonstrated ability to analyse complex technical issues, identify root causes, and deliver effective solutions in a fast-paced operational environment.
• Understanding of cybersecurity principles, standards, and access control processes within an industrial or manufacturing setting.
• Strong interpersonal skills with the ability to build trusted relationships and engage stakeholders at all levels of the organisation.
• Ability to manage multiple priorities and support projects, system changes, and continuous improvement initiatives.
• Experience with SECOMEA, VMware, Dameware, SAP printing, hand scanners, CCTV systems, process cameras, and network support technologies.
• Willingness to work regularly within a factory environment while adhering to all Health & Safety standards and supporting a Zero Harm culture.

Who Is Siemens Gamesa

Siemens Gamesa is part of Siemens Energy, a global leader in energy technology with a rich legacy of innovation spanning over 150 years. Together, we are committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. As a leading player in the wind industry and manufacturer of wind turbines, we are passionate about driving the energy transition and providing innovative solutions that meet the growing energy demand of the global community. At Siemens Gamesa, we are constantly seeking talented individuals to join our team and support our focus on energy transformation. Find out how you can make a difference at Siemens Gamesa: https://www.siemens-energy.com/global/en/home/careers/working-with-us.html

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by multiple nationalities. We celebrate character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards And Benefits

• Become a part of our mission for sustainability: Clean energy for generations to come
• A global team of diverse colleagues who share passion for renewable energy
• Trust and empowerment to make your own ideas reality
• Personal and professional development to grow internally within our organization
• Employer-funded pension
• Attractive remuneration package (fixed/variable)
• Local benefits such as subsided lunch and public transport tickets, employee discounts and much more

Siemens Gamesa is an equal opportunity employer and maintains a work environment that is free from discrimination and where employees are treated with dignity and respect. Employment at Siemens Gamesa is based solely on an individual's merit and qualifications, which are directly related to job competence. Siemens Gamesa does not discriminate against any employee or job applicant on the basis of race, ethnicity, nationality, ancestry, genetic information, citizenship, religion, age, gender, gender identity/expression, sexual orientation, pregnancy, marital status, disability or any other characteristic protected by applicable laws, rules or regulations. We adhere to these principles in all aspects of employment, including recruiting, hiring, training, compensation, promotion and benefits.