IT Support Technician

Havebury Housing Partnership; Bury St Edmunds; Hybrid; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

Annual leave 28 days + BH

Pension 7-12%

Life assurance 3x salary

Medical cashback

EV salary sacrifice

Job summary

Havebury Housing Partnership is seeking an IT Support Technician to join its progressive IT team. You will deliver first-line support across the organisation, lead hardware rollout and refresh, and help colleagues maximise the use of our services and solutions.

Based in the east of England, Havebury operates a hybrid working model between home and the office in Bury St Edmunds. The role offers a comprehensive benefits package and opportunities to develop IT skills within a customer-centric

Qualifications

• First-line technical support experience in an IT Helpdesk environment.
• Experience with user management in Active Directory and Entra ID.
• Experience supporting an Office 365 environment.
• Experience preparing IT equipment, including imaging and managing devices through MDM/MAM solutions.

Responsibilities

• Provide friendly, first-line service desk support and log/triage requests.
• Support new starters with devices, including testing laptops and desktops for deployment.
• Perform password resets and account maintenance in line with automated systems.
• Help build and maintain the IT Helpdesk knowledge base and participate in knowledge transfers.
• Carry out minor repairs to desktop equipment and support office equipment moves.
• Obtain quotations, raise orders and administer new equipment as directed by IT management.

Skills

Customer service

Technical support

Communication

Attention to detail

Willingness to learn

Tools

Active Directory

Entra ID

Office 365

MDM/MAM

Imaging

Job description

We have a great opportunity for an IT Support Technician to join our progressive, creative and forward-thinking IT team. You'll provide first-line support to users across the organisation, lead on hardware rollout and refresh, and help colleague get the most out of our services and solutions.

We own and manage c.8,000 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes - including our zero-carbon journey - as well as building new homes.

A lot of our roles come with options around home and office flexible working, as well as a generous annual leave allowance and other benefits.

Requirements

Outline of key responsibilities...

• Providing friendly, first-line service desk support, logging, triaging and escalating requests through our service desk toolset
• Supporting new starters and colleagues more widely with their devices, including preparing and testing laptops, desktops and mobile equipment for deployment
• Carrying out password resets, permission changes and general account maintenance in Microsoft Active Directory and Microsoft 365, including setting up and decommissioning user accounts in line with our automated systems
• Helping to build and maintain our IT Helpdesk knowledge base, and joining team knowledge transfer sessions to build your understanding of Havebury's systems
• Carrying out minor repairs to desktop equipment, such as replacing or upgrading components
• Supporting the team with office equipment moves and relocations as needed
• Obtaining quotations, raising orders and administering new equipment and solutions as directed by the IT management team

We are looking for someone who has...

• Experience providing first-line technical support in an IT Helpdesk environment
• Experience with user management in Active Directory and Entra ID
• Experience supporting an Office 365 environment
• Experience preparing IT equipment, including imaging, software management and managing devices through MDM/MAM solutions
• Good verbal and written communication skills, with a friendly, helpful approach
• Good administration skills and attention to detail
• A willingness to learn and develop new skills

Benefits

In return, we are offering...

• An annual salary of £32,337.51
• We are committed to providing a healthy work-life balance for employees and their families, as such we operate hybrid working conditions from home and our office in Bury St Edmunds
• Flexible working around a 37 hour week
• Annual Leave - 28 days per year, (plus bank holidays) increasing to 32 days when you reach your 3rd year with us. To give greater flexibility around your holidays you can also buy, sell or carry over up to 5 days of annual leave each year
• Pension - between 7% - 12% dependant on individual contribution
• Life assurance - a payment of X3 your salary.
• Annual Flu Jab - provided each winter to all employees.
• Electric Vehicle salary sacrifice scheme - plus we currently have free electric charging points
• Competitive medical cashback plan

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.