IT Support Technician

Rentokil Initial plc; Crawley; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking an IT Support Technician to oversee the daily management of user device incidents. The role involves ensuring service delivery within SLAs, performing installations, and providing technical support. Candidates should have strong problem-solving skills and familiarity with various hardware and software platforms.

Benefits

Competitive salary

Hybrid working

Rentokil Initial Reward Scheme

23 days holiday, plus 8 bank holidays

Employee Assistance Programme

Death in service benefit

Healthcare

Free parking

Qualifications

• Diagnosing and resolving complex IT-related support requests.
• Knowledge of hardware platforms like Dell and HP.
• Familiarity with system software products like Chrome OS and Windows 10.

Responsibilities

• Manage incidents and support tasks in line with SLA's.
• Conduct hardware/software installations and maintenance.
• Create and maintain support documentation.

Skills

Analytical problem-solving

Technical expertise

Understanding of hardware platforms

Job description

The IT Support Technician is responsible for the day to day management and quality of incidents and activities that are required to be completed by the On-Site Support team.

Operating within the Rentokil Initial Service management framework, the On-Site Support team is responsible for the day to day management of the user devices estate, working closely with Service Delivery to ensure services are delivered within the agreed SLA’s.

Act as a resource to assist in the implementation and delivery of projects.

Main Tasks:

● Undertakes routine installations and de-installations of items of hardware and/or software. Takes action to ensure targets are met within established safety and quality procedures, including, where appropriate, handover to the client.

● Uses system management software and tools to collect agreed performance statistics. Carries out agreed system software maintenance tasks.

● Provides technical expertise to enable the correct application of operational procedures

● Contributes to the planning and implementation of maintenance and installation work

● Ensures that incidents and requests are handled according to agreed procedures. Ensures that documentation of the supported components is available and in an appropriate form for those providing support. Creates and maintains support documentation.

Requirements:

● Diagnosing and resolving complex IT related support requests (hardware, software and applications)

● Proven analytical approach to problem-solving

● Having a good understanding of at least one hardware platform

o Dell, HP

● Having a good knowledge of two or more system software products which are used by the organisation

o Chrome OS, Windows 10, Google Apps

Benefits:

• Competitive salary
• Hybrid working
• Rentokil Initial Reward Scheme
• 23 days holiday, plus 8 bank holidays
• Employee Assistance Programme
• Death in service benefit
• Healthcare
• Free parking

At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute.

We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to ([e-mail]) if you need anything

Be Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.