IT Support Technician

Global Technology Solutions Ltd; Cowdenbeath; On-site; GBP 40,000 - 72,000; Full time

Job summary

Global Technology Solutions Ltd is seeking a Level 2 Technician at the Mossmorran site for a fixed-term contract from 2 March 2026 to 29 May 2026. The role covers deskside support for PCs, laptops, peripherals, and software, ensuring high-quality EUC services during the contract.

The ideal candidate will have strong IT fundamentals, Windows 10/11 experience, ITIL awareness, and excellent customer-facing skills, with clear end-user communication and accurate record-keeping.

Qualifications

• Understanding IT principles including networks, hardware and domains.
• Working knowledge of MS Office and Lotus Notes.
• Good knowledge of Windows 10/11 and related software.
• Experience with end-user device hardware and software troubleshooting.
• Knowledge of mobile devices (Blackberry, iPhones).
• Experience building/replacing/troubleshooting EUC hardware components.
• Good experience with data backup techniques.
• Familiarity with virtual, MDM and VPN environments.
• ITIL knowledge and ITIL environment experience.
• Knowledge of ServiceNow.
• Excellent customer-facing and communication skills.
• Accurate record keeping and good timekeeping.
• Productive and efficient work ethic.

Responsibilities

• Provide comprehensive deskside support for PCs, laptops, peripherals and software.
• Support printers as required and stage equipment for end users.
• Maintain high-quality end-user computing services during the contract period.

Skills

IT principles

End User troubleshooting

Customer facing

Clear communication

Record keeping

Time management

Efficient work

ITIL awareness

Secure/VPN concepts

Mobile devices

SCCM awareness

Now service

Tools

MS Office

Lotus Notes

Windows 10/11 support

SCCM

ServiceNow

Job description

Salary: £40,000 - 72,000 per year

Requirements

• Good general understanding of IT principles such as Networks, Hardware, and Domains
• Working knowledge of leading software packages such as MS Office and Lotus Notes
• Good working knowledge of Windows 10/11 and related software and applications
• Good experience in End User device hardware and software troubleshooting
• Knowledge of mobile devices, particularly Blackberry and iPhones
• Experience with building, configuring, replacing, and troubleshooting EUC hardware components
• Good experience in Data Backup Techniques
• Familiarity with virtual, MDM, and VPN environments
• Familiarity with Microsoft SCCM would be advantageous
• Knowledge of ITIL and experience of working within an ITIL environment
• Knowledge and experience of working in Service NOW
• Exceptional customer-facing skills
• Able to communicate clearly and effectively with end users
• Accurate record keeping
• Good timekeeper
• Productive and efficient

Responsibilities

• Provide comprehensive deskside support for PCs, laptops, peripherals, and software
• Support printers as required
• Stage and prepare equipment for end users
• Maintain high-quality end-user computing (EUC) services during the contract period

Technologies

• Hardware
• Support
• ITIL
• Mobile
• VPN
• Windows

More

We are seeking a skilled Level 2 Technician to join our team at our Mossmorran site. This is a fixed-term contract starting on March 2, 2026, and ending on May 29, 2026, where you will support the site primarily for two to three months. We offer a competitive pay rate of £150 per day. Our ideal candidate will have a logical and analytical approach, will be able to work independently, and will maintain a strong commitment to quality in service delivery.

last updated 33 week of 2026