IT Support Technician

Geely Auto UK; Coventry; On-site; GBP 21,000 - 29,000; Full time

Job summary

Geely Auto UK is seeking an IT Support Specialist to act as the first point of contact for IT issues and requests. You will log, prioritise and resolve incidents, troubleshoot devices, and assist with asset management in a fast-paced environment.

The role emphasizes strong customer service, clear communication, and adherence to IT security and GDPR policies within a growing UK arm of Geely Auto Group.

Qualifications

• GCSEs or equivalent are required.
• ITIL Foundation certification is desirable.
• CompTIA A+, Microsoft 365 Fundamentals or equivalent certifications are desirable.
• Experience in customer service or IT support is preferred.
• Familiarity with IT ticketing or service desk systems is expected.

Responsibilities

• Serve as the first point of contact for IT support via phone, email or ticketing system.
• Log, prioritise and resolve incidents and requests within SLAs.
• Troubleshoot hardware, software and network connectivity issues.
• Support end-user devices including PCs, laptops and printers.
• Perform account administration tasks (password resets, access permissions).
• Escalate unresolved issues to higher support levels with clear diagnostics.
• Maintain records in the IT service management system.
• Create and update user documentation and knowledge base articles.
• Follow IT security and compliance procedures at all times.
• Deliver excellent customer service and communicate clearly with non-technical users.
• Assist with IT asset management and inventory tracking.

Skills

Troubleshooting

Communication

Organization

Teamwork

Learning agility

Education

GCSEs (or equivalent)

ITIL Foundation

CompTIA A+ / Microsoft 365 Fundamentals or equivalents

Job description

At Geely, our story began in 1986 with a simple but powerful idea, an idea that has driven us to become one of the world’s most forward-thinking automotive groups. For nearly three decades, we’ve been redefining mobility through our iconic global brands, including Geely Auto, Volvo Cars, Polestar, Lotus, Zeekr, Lynk & Co, the London Electric Vehicle Company, Farizon, and more. We are Geely Auto UK, the UK arm of Geely Auto Group. Having entered the market in 2025 with our first electric SUV, the Geely EX5, we’re continuing to grow rapidly as we build a nationwide dealer and service network.

Main Responsibilities

• Serve as the first point of contact for IT support, including by phone, email, and ticketing system.
• Log, prioritize, and resolve incidents and requests in line with SLAs.
• Troubleshoot hardware, software, and network connectivity issues.
• Support end-user devices (PCs, laptops, mobile devices, printers, peripherals).
• Perform account administration tasks (password resets, access permissions, onboarding/offboarding).
• Escalate unresolved issues to 2nd/3rd line teams with clear diagnostic information.
• Maintain accurate records in the IT service management system.
• Create and update user documentation and knowledge base articles.
• Follow IT security and compliance procedures at all times.
• Deliver excellent customer service and communicate effectively with non-technical users.
• Assist with IT asset management, including:
• Recording and tracking hardware and software inventory.
• Assigning and recovering equipment during onboarding/offboarding.
• Labelling and tagging new devices.
• Monitoring stock levels/ordering of laptops, peripherals, and consumables.

Education, Training And Experience

• GCSEs or equivalent (minimum), with further education in IT preferred.
• ITIL Foundation certification (desirable).
• CompTIA A+, Microsoft 365 Fundamentals, or equivalent vendor certifications (desirable).
• Relevant experience in customer service or IT support role preferred.
• Familiarity with IT ticketing/service desk systems.

Skills & Personal Characteristics Required

• Strong technical troubleshooting and problem-solving ability
• Clear communication, with the ability to explain technical issues simply
• Organized, detail-oriented, and able to manage multiple priorities
• Team player with a professional, customer-focused attitude
• Adaptable, resilient, and committed to continuous learning

To thrive at Geely Auto UK we believe that you have the courage to lead with trust and care and you don't mind getting your hands dirty. You are highly innovative and have a great ability to adapt and perform in a constantly changing, fast-paced, highly demanding work environment. Like us, you believe it's important to have a passion to work in an international and multicultural environment with the desire and ability to embrace the diversity of people, perspectives, and styles.

Please note that due to GDPR regulations we can only accept applications sent through the recruitment system, not via email or other channels. We do not accept applications submitted by external recruitment companies.