IT Support Technician

TieTalent; City Of London; On-site; GBP 35,000; Full time

Job summary

A well-established Managed Service Provider in Central London seeks an IT Support Technician. In this dual onsite and remote role, you will manage client interactions, oversee project workflows, and provide comprehensive technical support. Candidates should have exceptional communication skills and be adept at troubleshooting IT-related issues in a business environment.

Qualifications

• Experience in IT support roles including Systems Administrator or Desktop Support.
• Strong networking expertise is essential for handling TCP/IP and related issues.
• Required ability to work with clients face-to-face and provide exceptional service.

Responsibilities

• Engage directly with clients, providing onsite and remote IT support.
• Oversee project management from diagnostics to resolution.
• Handle technical support including installation and troubleshooting of networking equipment.

Skills

Exceptional written and verbal communication skills

Customer service skills

Proficiency in networking hardware

Experience managing PCs and Macs

Familiarity with Office 365 or G Suite

Ability to troubleshoot TCP/IP issues

Tools

Cisco

Firewalls

Office 365

G Suite

Job description

About

Onsite & Remote IT Support Technician

Location: Central London     Salary: £35,000

About The Company

Our client is a well-established Managed Service Provider based in Central London.

Position Overview

You'll be the primary point of contact for clients, providing both onsite and remote support. This role is ideal for someone who enjoys desk work and engaging with clients face-to-face.

Responsibilities

1. Client Interaction: Engage directly with clients, offering solutions and support for IT-related issues.
2. Project Management: Oversee projects from diagnostics to resolution, including onboarding/offboarding staff and conducting inductions.
3. Technical Mastery: Handle desktop, application, and network support, including installation of networking equipment like switches, routers, and firewalls.
4. Networking Expertise: Work with TCP/IP, VLANs, and networking hardware, preferably UniFi, Aruba, and Cisco.
5. Collaborative Troubleshooting: Work with third-party technical teams to support PDQs and ePOS systems, with training provided.

Candidate Requirements

Essential Skills and Personal Qualities

• Exceptional written and verbal communication skills.
• Experience managing PCs and Macs in a business environment.
• Familiarity with Office 365 or G Suite environments.
• Proficiency in networking hardware and troubleshooting TCP/IP issues.
• Experience with firewalls, security software, and internet technologies.
• Strong customer service skills, with the ability to visit client sites for patching and crimping from day one.

Nice-to-have skills

• TCP/IP
• Cisco
• Firewalls

Work Experience

• Systems Administrator
• Desktop Support
• NOC Engineer

Languages

• English

Apply now to Just IT or email (url removed). If suitable, we will contact you to discuss this opportunity.