IT Support Technician

Saab AB; Caulcott; Vor Ort; GBP 23.000 - 32.000; Vollzeit

Benefits dieser Stelle

30 days leave

Pension 8% company contribution

Private medical insurance

Group income protection

Death in service insurance

Share matching scheme

Enhanced maternity/paternity leave

Zusammenfassung

Saab UK is seeking an IT support technician to provide first and second line support for users across the organisation. You will handle password resets, device setup, and Microsoft 365 support, while troubleshooting hardware, software, and basic network issues.

You will escalate more complex problems to the Senior IT Engineer and help maintain IT records and procedures. The role emphasizes clear communication, daily ticket management, and a willingness to learn new systems.

Qualifikationen

• First/second line IT support responsibilities.
• Password reset and account issues handling.
• Microsoft 365 setup and support tasks.
• Device setup and basic troubleshooting.
• Hardware and software troubleshooting.
• Printer and peripheral support.
• Escalation to Senior IT Engineer for complex issues.

Aufgaben

• Keep support tickets updated and follow through.
• Maintain IT records and documentation.
• Follow IT procedures and company policies.
• Assist users with clear, professional communication.
• Support day-to-day IT tasks and onboarding of equipment; participate in projects.

Kenntnisse

First/Second line support

Password resets

Microsoft 365 support

Device setup

Hardware troubleshooting

Software troubleshooting

Printer and peripherals

Windows 10/11

Network troubleshooting

Communication skills

Documentation

Compliance awareness

Tools

Microsoft 365

Jobbeschreibung

Provide first-line and basic second-line IT support within the organisation including user account administration, password resets, device setup, Microsoft 365 support, software and hardware troubleshooting, printer and peripheral support, and basic network troubleshooting.,

• Provide 1st line and basic 2nd line IT support.
• Deal with password resets, account issues and basic access requests.
• Troubleshoot PCs, laptops, software, printers and other IT equipment.
• Software installation and troubleshooting
• Set up new devices and help users with Microsoft 365 and general IT issues.
• Escalate more complex problems and complete other IT tasks requested by the Senior IT Engineer.

General Responsibilities:

• Keep support tickets updated and make sure issues are followed through.
• Keep IT records and documentation up to date where needed.
• Follow IT procedures, security requirements and company policies.
• Help users in a clear and professional way.
• Assist the IT team with day-to-day tasks, equipment setup and projects where required.
  Good basic knowledge of Windows 11, 10 and common business software.
• Basic understanding of Microsoft 365 and user accounts.
• Able to troubleshoot common hardware, software and network issues.
• Good communication skills and comfortable helping users.
• Willing to learn new systems and develop further IT skills.
• Awareness of critical compliance areas including UK export control, health & safety and environmental management desirable.
• Experience with defence industry and UK MOD desirable.
  Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 600 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training.

What you will be part of Saab is a leading defence and security company with an enduring purpose, to help nations keep their people and society safe. Empowered by its 28,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world. Saab designs, manufactures and maintains advanced systems in aeronautics, weapons, command and control, sensors and underwater systems. Saab is headquartered in Sweden. It has major operations all over the world and is part of the domestic defence capability of several nations., Saab serves the global market of governments, authorities and corporations with products, services and solutions ranging from military defence to civil security.

Benefits

• 30 days annual leave
• Workplace pension scheme with 8% company contribution
• Private medical insurance
• Group income protection scheme
• Death in service insurance
• Up to 5% share matching scheme
• Company enhanced Maternity/Adoption & Paternity leave.
• + Much more