IT Support Technician

Silverbear Ltd.; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

A growing tech company in Cardiff is seeking an IT Support Technician to provide first-line support and train users on in-house software. This role offers a dynamic environment with opportunities for personal development and includes benefits such as private medical insurance and 25 days annual leave. Ideal candidates will have a strong interest in IT, excellent communication skills, and some experience in technical support.

Benefits

25 days annual leave + birthday off

Private medical insurance (Bupa)

Cash plan for everyday health costs

Life assurance – 4x your base salary

Group income protection – 75% of salary for long-term illness

Enhanced parental leave

Employee discounts through Perkbox

Bike to Work scheme

Training budgets for professional qualifications

Qualifications

• Strong interest in IT and good working knowledge of hardware and software systems.
• Ideally 1 year of experience in technical support and/or customer service.

Responsibilities

• Provide first-line support to customers via email and telephone.
• Train new users and deliver online demonstrations of in-house software.
• Administer Office 365 licences and manage support inbox queries.

Skills

Problem-solving

Communication

Customer-focused mindset

Time management

Collaboration

Education

IT-related qualification

Tools

Microsoft Excel

Office 365

Job description

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Kick-Start Your IT Career in a Fast-Moving Tech Environment

Are you early in your IT career and looking for an exciting opportunity to develop hands-on technical skills? Are you passionate about problem-solving and delivering excellent support to customers?

Computers For Flooring, part of the ClearCourse Group, is looking for a proactive and motivated IT Support Technician to join our growing team in Cardiff. This is your chance to work in a dynamic, customer-focused environment where every day brings something new. You'll support a range of IT systems, including our specialist in-house software, and be a key part of a team delivering fast, friendly, and effective technical support.

What You’ll Be Doing:

• Provide first-line support to customers via email and telephone, troubleshooting issues efficiently and effectively
• Train new users and deliver online demonstrations of our in-house software systems
• Manage support inbox queries, filing completed tickets and ensuring prompt responses
• Administer Office 365 licences, user accounts, and software deployments
• Remotely connect to customer systems to diagnose and resolve technical problems
• Use Microsoft Excel for data formatting and importing into databases
• Handle virtual machine (VM) support, onboarding of customer environments, and pipeline management
• Assist with the testing and rollout of new software updates
• Track and analyse recurring issues to improve long-term support outcomes

What We’re Looking For:

• A strong interest in IT and good working knowledge of both hardware and software systems
• Awareness of current IT trends and a willingness to learn on the job
• A customer-focused mindset with excellent communication skills
• Ability to prioritise tasks and manage time effectively
• A collaborative team player who thrives in a dynamic environment
• IT-related qualification (preferred but not essential)
• Ideally 1 year of experience in technical support and/or customer service

Why Join Computers For Flooring (Part of ClearCourse)?

We’re part of ClearCourse, a fast-growing group of software and payments companies with a strong focus on innovation, collaboration, and personal development. We’re proud to support our employees with a working culture that values creativity, inclusivity, and growth.

You’ll benefit from:

• 25 days annual leave + your birthday off
• Private medical insurance (Bupa), including mental health and optical cover
• Cash plan to support everyday health costs
• Life assurance – 4x your base salary
• Group income protection – 75% of salary for long-term illness
• Enhanced parental leave and family wellbeing support via Peppy Health
• Employee discounts and perks through Perkbox
• Bike to Work scheme
• Training budgets and reimbursement for professional qualifications

Apply Now!

If you're ready to take the next step in your IT career and join a supportive, growing company where you can learn, grow, and thrive—we’d love to hear from you.