IT Support Team Lead - Hybrid/Remote Ready

Blue Zoo Productions; Greater London; Híbrido; GBP 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working

Hybrid/Remote options

Career development

Profit share

London studio space

Tech-enabled environment

Descripción de la vacante

Blue Zoo Productions in London is seeking an IT Support Team Lead to oversee the IT team, ensure tools and support for everyone in the studio, and provide calm, hands-on leadership in a fast-paced creative environment. The role involves managing the support queue, coaching engineers, and collaborating with Production, Pipeline and People & Talent.

You’ll implement improvements, automate tasks, and plan capacity with onsite and remote support across regions.

Formación

• Proven experience in IT support, with mentoring experience.
• Clear communication to non-technical staff.
• Experience in animation or creative environment.
• Strong troubleshooting across Windows, Mac, networks.
• Familiarity with Google Workspace admin and AD/GPO basics.

Responsabilidades

• Lead and develop an IT support team with clear priorities.
• Oversee helpdesk, prioritize incidents, and report KPIs to management.
• Escalate complex issues and collaborate with sysadmin and other teams.
• Manage workstation rollout, upgrades, and asset management.
• Support creative software pipelines (Adobe, Toon Boom, Maya, etc.).
• Maintain security practices including MFA and patching.

Conocimientos

Proven IT support

Team leadership

Excellent communication

Animation/creative industry experience

Windows/Mac/network troubleshooting

Ticketing/helpdesk experience

Google Workspace admin

Herramientas

Ticketing system

Google Workspace

Endpoint management

Descripción del empleo

Blue Zoo Productions in London is seeking an IT Support Team Lead to oversee the IT team, ensure tools and support for everyone in the studio, and provide calm, hands-on leadership in a fast-paced creative environment. The role involves managing the support queue, coaching engineers, and collaborating with Production, Pipeline and People & Talent.

You’ll implement improvements, automate tasks, and plan capacity with onsite and remote support across regions.