Creative Studio IT Support Lead — Hybrid/Remote

Blue Zoo; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Blue Zoo is seeking a hands-on IT Support Team Lead to join our IT team in the UK. You will lead the IT support engineers, set priorities, and ensure every studio has the tools, kit and help they need.

Reporting to the Head of IT, you’ll manage the queue, drive improvements, automation, and collaboration with pipelines, production and People & Talent. Flexible hybrid/remote options offered on a permanent full-time basis.

Qualifications

• Proven IT support experience with leadership or mentoring.
• Excellent communication; calm, approachable; explains tech to non-tech.
• Experience in animation, VFX, games, or creative environments.
• Strong troubleshooting across Windows, Mac, DCC apps and remote access.
• Knowledge of Google Workspace admin, networking basics, and endpoint management.
• Experience with ticketing/helpdesk systems; prioritize under time pressure.
• Organised and reliable; balances feedback and growth.
• Ability to use AI ethically to accelerate work.
• Work well under pressure in high-stress environments.
• Coaching and mentoring alongside Head of IT.
• Ability to adapt communication styles across staff.
• Provide coaching and performance feedback.

Responsibilities

• Lead, coach and support a team of IT support engineers, establishing clear priorities, rotas, and individual development plans.
• Oversee the helpdesk and ensure requests and incidents are handled in a timely manner with clear, friendly communication.
• Be the escalation point for complex issues and collaborate with sysadmin, pipeline, production and People & Talent.
• Manage workstation setup, rollout, upgrades and maintenance, including high-spec creative workstations.
• Maintain asset management systems and onboarding/offboarding processes for staff and equipment.
• Support creative software and pipelines (Adobe, Toon Boom, Maya, Unreal, Blender, Houdini, Nuke).
• Monitor security systems and drive incident resolution or escalation.
• Promote security best practices (MFA, patching, device encryption, user awareness).
• Assist capacity planning, procurement, and regional on-site/remote support.
• Keep licenses and documentation up to date; drive self-serve guides and process improvements.
• Analyze support metrics to identify patterns and opportunities for continuous improvement.
• Assist with studio moves, events and AV setups when needed.

Skills

IT leadership

Communication

Troubleshooting

Remote support

Windows & Mac

DCC software experience

Security practices

AI usage

Tools

Ticketing system

Google Workspace admin

Active Directory

GPOs

Job description

Blue Zoo is seeking a hands-on IT Support Team Lead to join our IT team in the UK. You will lead the IT support engineers, set priorities, and ensure every studio has the tools, kit and help they need.

Reporting to the Head of IT, you’ll manage the queue, drive improvements, automation, and collaboration with pipelines, production and People & Talent. Flexible hybrid/remote options offered on a permanent full-time basis.