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IT Support Team Lead (FTC)

Exact IT Resources

Belfast

Hybrid

GBP 40,000 - 60,000

Full time

Yesterday
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Job summary

Une entreprise de technologie recherche un 'IT Support Team Lead' pour un contrat de 12 mois. Le candidat idéal doit posséder au moins 2 ans d'expérience en gestion d'équipe dans un environnement de support technique, avec une connaissance approfondie des applications Microsoft. Ce rôle hybride nécessitera une expertise technique et des compétences en gestion dans un environnement de bureau sous pression.

Qualifications

  • 2+ années d'expérience dans un rôle de soutien technique 3rd line.
  • Expérience dans un environnement d'entreprise avec gestion de l'équipe.
  • Connaissance approfondie de l'infrastructure informatique dans un environnement Microsoft.

Responsibilities

  • Gérer une équipe de support technique de troisième niveau.
  • Assurer la résolution des incidents et des problèmes liés à l'infrastructure.
  • Déployer de nouvelles versions en production.

Skills

Office 365
MS Teams
OneDrive
SharePoint Online
Gestion d'équipe
Analyse et reporting
Service Desk management

Job description

IT Support Team Lead (Northern Ireland)

Duration: 12 months (FTC)

Location: NI Base, hybrid working model

We are seeking a Contract IT Support Team Lead for our client's 3rd line support team. This role involves managing a global team and overseeing all aspects of 3rd line support related to infrastructure and services.

In this role, you will manage a team providing 3rd line support for incident and problem resolution, maintaining and optimizing applications and infrastructure, and deploying new releases into production.

Does this sound like you?

  • 2+ years experience leading a 3rd line support team in an enterprise environment.
  • Technical knowledge of Office 365, MS Teams, OneDrive, SharePoint Online.
  • Experience managing pressurized Service Desk environments, including people management, SLAs, KPIs, and statistical analysis and reporting.
  • Detailed knowledge of the operation and maintenance of IT infrastructure within a Microsoft environment.

This is a hands-on role with team leadership responsibilities.

If you would like additional information or wish to discuss future opportunities, please contact: 028 90 997720

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