Debt Recovery Team Leader (12 months FTC)

JR United Kingdom; Belfast; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading company in renewable energy is seeking a Debt Recovery Team Leader for a 12-month fixed-term contract. The successful candidate will manage a dedicated team, ensuring compliance and efficiency in debt recovery processes while supporting customer outcomes. This role involves strategic planning, performance monitoring, and fostering a collaborative team environment, contributing to the company's sustainable initiatives and commitment to diversity.

Benefits

Healthcare

Life assurance

Pension

Company discounts

25 days holiday plus bank holidays

Cycle to work

Onsite parking

Qualifications

• Proven experience in team leadership or similar roles.
• Strong coaching and development skills.
• Understanding of the utilities industry is desirable.

Responsibilities

• Oversee daily team management and support team members.
• Set and monitor KPIs and conduct performance appraisals.
• Manage relationships with debt collection agencies.

Skills

Leadership

Team Management

Problem Solving

Communication

Organizational Skills

Customer Service

Job description

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Debt Recovery Team Leader (12 months FTC), Belfast

Location: Belfast, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 06.06.2025

Expiry Date: 21.07.2025

Job Description:

About The Role

Our team:

The Debt Recovery team is part of the Domestic Debt department. It manages debt recovery activities through external agencies and collaborates with other departments to resolve issues affecting debt collection, especially supporting domestic collections for customers behind on energy bills. The team also handles bereavement accounts, insolvencies, and Power of Attorney recordings.

The role:

This is a 12-month fixed-term contract. As Team Leader, you will oversee daily team management, support team members, monitor performance, coach, train, and plan succession. You will liaise with third-party partners, seek process efficiencies, and ensure compliance with regulatory requirements, supporting audits as needed.

The role impacts business and customer outcomes, emphasizing accuracy and customer support in debt management.

What you will do:

• Manage and develop the team, supporting their potential and maintaining high performance
• Set and monitor KPIs and objectives at team and individual levels
• Conduct monthly 1:1s, mid-year, and year-end appraisals
• Manage attendance in line with HR policies
• Handle performance issues with support plans, quality checks, and coaching
• Collaborate with training and quality teams for continuous improvement
• Ensure policies and processes comply with regulations
• Become an SME in debt recovery policies and share knowledge
• Manage service levels and support departmental initiatives
• Plan resource allocation to manage workload
• Handle escalations and complex customer queries
• Manage relationships with debt collection agencies and third parties
• Be aware of budget and costs related to debt recovery
• Support audits and implement necessary actions
• Report on workload and manage resources accordingly
• Perform other duties as assigned

About You

You are passionate about customer support, experienced in team management, and successful in driving performance. You will support your team in achieving their goals and objectives.

What will you bring:

• Strong leadership and management skills
• Positive attitude in challenging situations
• Experience in team leadership or similar roles
• Coaching and development skills
• Excellent communication and attention to detail
• Strong planning and organizational skills
• Time management and prioritization abilities
• Problem-solving skills with confidence in decision-making
• Customer service and interpersonal skills
• Experience with projects, change, and risk management
• Understanding of the utilities industry (desirable)
• Motivational and engaging attitude
• Receptiveness to feedback
• Supportive team player
• Flexible, adaptable, and innovative approach

About Us

What's in it for you:

• Healthcare, life assurance, pension
• Hybrid working
• Company discounts
• 25 days holiday plus bank holidays, with buy/sell options
• Cycle to work, car pooling, onsite parking

Supporting environmental policies and sustainability objectives is part of your role.

Flexibility statement:

The company may ask you to perform additional duties outside your job description to adapt to business needs.

Ecotricity is Britain's greenest energy company, committed to replacing fossil fuels with renewable energy and supporting community initiatives and sustainability projects.

Ecotricity is an equal opportunities employer, promoting diversity and inclusion.