Client Services Team Lead

JR United Kingdom; Belfast; Remote; GBP 50,000 - 75,000; Full time

Job summary

A leading company in CRM solutions is seeking a Client Services Lead to oversee post-sale journey operations. The ideal candidate will possess experience in leading client services teams within SaaS or fintech sectors, ensuring client success through strategic management and operational excellence. This fully remote role offers competitive salary, bonuses, and the opportunity to work with a team dedicated to building impactful client experiences.

Benefits

Flexible working hours

Equity options

Competitive salary and bonus

Qualifications

• Experience in leading onboarding or client services teams in SaaS, CRM, or fintech.
• Hands-on approach with clients and experience in scaling processes.
• Ability to handle multiple roles: coach, delivery lead, and problem solver.

Responsibilities

• Own the full post-sale journey, from discovery to adoption.
• Lead and grow the team in Implementation, Support & Data Migration.
• Handle escalations and manage strategic accounts.

Skills

Onboarding

Client Services

Team Leadership

Problem Solving

Commercial Awareness

Job description

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We’re Plannr, and we’re building the CRM financial advisers actually want to use. No clunky back-office legacy systems. No endless tickets. Just seamless onboarding, happy clients and scalable success.

Now we’re looking for a Client Services Lead to run the show across onboarding, implementation, support, and account management - and help us build a standout client experience as we scale.

What you’ll do

• Own the full post-sale journey - from discovery to adoption
• Lead and grow the team across Implementation, Support & Data Migration
• Launch new Account Management and Customer Success functions
• Segment clients, define tiered service models, and track success metrics
• Handle escalations and strategic accounts with confidence
• Build out toolkits, playbooks and automation to scale service
• Collaborate with Sales and Product to drive usage and upsell
• Champion the client voice internally and constantly push for better

What we’re looking for

• You’ve led onboarding, client services or delivery teams at a SaaS, CRM or fintech company
• You’re hands-on with clients, commercially savvy, and love scaling good process
• You’re comfortable wearing multiple hats - team coach, delivery lead, problem solver
• Bonus if you’ve worked with adviser tech or UK financial services

What’s on offer

• High-impact leadership role with full ownership of client success
• Smart, humble people building something meaningful
• Competitive salary + bonus + share options
• Fully remote & flexible working

Interested?

You don’t need to tick every box - if this sounds like your kind of role, please apply.