IT Support & System Administrator

PZL; City Of London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is on the lookout for a hands-on IT Support & Systems Administrator to enhance their internal technology landscape. This role is crucial for providing desktop support, managing server infrastructure, and contributing to tech-driven business changes. You will set up user accounts, maintain VoIP systems, and ensure smooth onboarding/offboarding processes. If you are proactive, have a problem-solving mindset, and can communicate technical concepts to non-technical users, this opportunity is perfect for you. Join a diverse workforce that values equality and respect in the workplace.

Qualifications

• Experience in IT support or infrastructure roles is essential.
• Strong knowledge of Windows environments and Office 365 required.

Responsibilities

• Provide desktop and application support across the business.
• Maintain and support server infrastructure, both on-premises and cloud-based.
• Troubleshoot and resolve IT-related issues proactively.

Skills

IT Support

Windows Environments

Office 365

Networking Fundamentals

VoIP Systems

Problem Solving

Communication Skills

Tools

Azure

Salesforce

PowerShell

SQL

Job description

IT Support & Systems Administrator

Job Market IT / Insurance

About The Role

We are a growing MGA operating within the London Market seeking a hands-on, solutions-focused IT professional to support and enhance our internal technology landscape. This broad role involves day-to-day desktop support, systems administration, and contributing to technology-driven business change.

Key Duties (non-exhaustive)

1. Set up and configure new user accounts, laptops, and associated hardware/software.
2. Provide desktop and application support across the business.
3. Maintain and support server infrastructure (on-premises and cloud-based).
4. Manage user access, security permissions, and software licensing.
5. Administer and support the company's phone and communications system.
6. Act as a liaison with external vendors or MSPs where necessary.
7. Provide light development/configuration support post-implementation of our new Policy Management System (PMS).
8. Support the onboarding and offboarding process from a technical perspective.
9. Proactively troubleshoot and resolve IT-related issues as they arise.
10. Participate in ongoing tech improvement projects and automation initiatives.

Key Requirements

1. Prior experience in an IT support or infrastructure role.
2. Strong knowledge of Windows environments, Office 365, and networking fundamentals.
3. Comfortable supporting a small-to-medium-sized office in a broad capacity.
4. Ability to manage multiple priorities and work independently.
5. Familiarity with setting up and maintaining VoIP phone systems.
6. A proactive, problem-solving mindset with a willingness to engage deeply.
7. Excellent communication skills to explain technical concepts to non-technical users.

Preferred Experience

1. Experience in the insurance or financial services sector, especially MGAs or brokers.
2. Exposure to Azure & Salesforce.
3. Basic scripting or light development capabilities (e.g., PowerShell, SQL, APIs).
4. Understanding of PMS or CRM systems and system integration concepts.

Our Commitment to Diversity

We are committed to a diverse workforce and recruit from a wide talent pool, ensuring a fair, unbiased process based on merit. We treat all colleagues, candidates, clients, and partners with equality, fairness, and respect, regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances. A copy of our D&I policy is available upon request.