IT Support & Systems Administrator

Cambridge Spark Ltd.; Greater London; Hybrid; GBP 30,000 - 60,000; Full time

Job summary

Join a dynamic and innovative education technology company as the sole IT professional, responsible for supporting and maintaining all IT systems. This role is perfect for someone who thrives in a fast-paced environment and enjoys problem-solving. You will deliver exceptional IT support, manage assets, and improve processes while fostering a collaborative culture. With a commitment to digital transformation, this forward-thinking organization offers flexibility, professional growth, and a chance to make a significant impact in the AI era.

Benefits

Remote work flexibility

Pension with matched contributions

25 days holiday + Flexi bank holidays

Volunteering day

Enhanced Maternity and Paternity Leave

Health & Wellbeing allowance

Annual Summer and Xmas events

Company socials

CPD Allowance

Private medical insurance

Qualifications

• Proven experience in IT support roles within startups or scale-ups.
• Hands-on experience with 1st and 2nd line support.

Responsibilities

• Provide hands-on 1st and 2nd line support for technical issues.
• Manage onboarding and offboarding processes for employees.

Skills

IT Support

Troubleshooting

Google Workspace

Apple Ecosystem

MDM Tools

IT Asset Management

Communication Skills

Policy Writing

IT Security Best Practices

Tools

Jamf

Job description

Department: Business Support

Location: Home based, UK (travel to our London office will be required, depending on business needs)

Reports to: Director of People Operations

Hours: 37.5 per week

Salary: (Depending on experience)

Role overview

We’re looking for a proactive and experienced IT professional to join our fast-growing team!

This is an individual contributor role where you will be the sole IT person responsible for maintaining and supporting all IT systems across the company. If you thrive in a fast-paced startup/scale-up environment, enjoy wearing multiple hats and have a passion for problem-solving, this role is for you!

You’ll provide hands-on 1st and 2nd line support, ensuring seamless IT operations while delivering an outstanding experience for our employees.

Key responsibilities

• IT Support & Troubleshooting: Provide hands-on 1st and 2nd line support to employees across various technical issues (hardware, software, networks, and cloud services).
  
• Onboarding & Offboarding: Set up new employees with laptops, accounts, and access permissions; manage deprovisioning for leavers.
  
• Device & Asset Management: Maintain IT assets, ensuring accurate inventory tracking and lifecycle management.
  
• Google Workspace & Apple Ecosystem: Support users across Google for Business, Apple devices and MDM solutions (e.g. Jamf).
  
• MDM & Security: Administer Jamf, MDM and security tools to ensure compliance with company policies.
  
• Process and Policy Improvement: Identify areas for automation and efficiency improvements in IT operations. Revise, create and modify policies and procedures documentation to cover mission critical processes.
  
• User Training & Communication: Adapt communication style to effectively support both technical and non-technical users.
  

Candidate specifications

Essential:

• Proven experience in an IT Support role in a startup or scale-up environment.
• Hands-on experience with 1st and 2nd line support.
  Experience supporting Google Workspace (Google for Business), Apple devices, and MDM tools (Jamf, etc.).
• Strong understanding of IT asset management, onboarding and offboarding processes.
• Experience with AI-powered tools and technologies, with a focus on improving efficiency and decision-making
• Ability to work autonomously, prioritise tasks and thrive in a fast-paced environment.
• Excellent communication skills with the ability to adapt to different audiences (technical & non-technical users).
• Experience writing and adjusting IT policies.
• Knowledge of IT security best practices.

Company Benefits:

• Remote first company providing flexibility to work from home
• Pension with up to 5% matched contributions
• 25 days holiday + Flexi bank holidays + 1 day off on your birthday
• A day for volunteering
• Enhanced Maternity and Paternity Leave
• Health & Wellbeing allowance of up to £30 per month
• Annual Summer and Xmas events
• Company socials including everything from Cambridge College formals, pub nights to team building events
• CPD Allowance
• Private medical insurance and cash plan
• Holiday buy back scheme (up to 10 days p/a)
• EAP with 24 hour confidential support line

Interview process:

1. One way video interview
2. Hiring manager interview (competency based questions + task/role play) - 1 hour
3. Ways of Working/Meet the Team - 45 minutes

Background to our Organisation

We are an education technology company that enables corporate and government organisations to achieve their business goals by educating their workforce with critical digital transformation skills to succeed in the AI era.

We deliver unique and innovative professional education that is accelerating the digital transformation of our clients, advancing the careers of their employees, helping people get into work and closing the digital skills gap. We are in a sector that is crucial to the economy and workforce, with a lot of opportunity for change and innovation. We are at the cutting edge of teaching applied data and digital skills, with our unique patented learning platform EDUKATE.AI offering our clients and learners a unique learning experience. EDUKATE.AI was developed with support from Innovate UK and provides all of our learners with 24/7 immediate feedback on their work, helping accelerate the learning process and providing a sandbox environment to experiment on real world datasets.

Since 2016, we have supported more than 15,000 learners across four continents with nearly 550,000 pieces of code submitted for feedback on EDUKATE.AI. We are trusted by some of the most recognisable brands in the world to educate their workforce, including Microsoft, the NHS, GSK, easyJet, the BBC and John Lewis. Our focus on applied learning to create business impact sets us apart - individual learners have reported applying their skills at work to generate recorded value of up to £40m.

Our Values

At the centre of the way we work together and inspire each other to achieve success are these core values:

Entrepreneurial Spirit

We take initiative and show entrepreneurial spirit which fuels innovation at Cambridge Spark. This includes identifying opportunities for improvement, taking ownership for implementing solutions effectively and driving improvement by using proof of concepts to demonstrate the feasibility and value of their work.

Team Spirit

Everyone is part of building an open and transparent culture, communicating effectively to raise issues, discuss improvements and share the evidence used to make decisions.

Customer-focused

Our customers are at the centre of everything we do, inspiring us to create great work. We strive to build friendly, professional and lasting relationships with them to better understand and anticipate their needs.

Gold Standard

We are experts in our field and are constantly developing our technology and offering. We set the benchmark in our industry: both in what we offer customers and in how we deliver it.

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Cambridge Spark is an Equal Opportunities Employer and prohibits discrimination and harassment of any kind. Cambridge Spark is committed to the principle of equal employment opportunities for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cambridge Spark are based on business needs, job requirements and individual qualifications, without regard to race, colour or ethnicity, ability or disability, gender or gender reassignment, sexual orientation, marital status, religion, age or any other status protected by the laws or regulations in the locations where we operate. Cambridge Spark will not tolerate discrimination or harassment based on any of these characteristics. Cambridge Spark encourages applicants of all ages.