IT Support Specialist - Remote Training & Career Growth

Aviva plc; York and North Yorkshire; Hybrid; GBP 22,000 - 29,000; Full time

Job summary

Aviva plc in the United Kingdom is seeking a Customer Support Associate to join our IT-focused service team. The role offers full training and a pathway to progression, supporting internal colleagues across the UK via phone, live chat or self-service channels, and remotely applying fixes where possible.

You will follow standardised procedures for applications, operating systems and hardware, develop problem-solving skills, and aim to meet service levels in a fast-paced environment with attention

Qualifications

• Must provide high-quality customer service to internal colleagues across the UK via telephone, live chat or self-service channels.
• Good communication (verbal and written) and the ability to explain technical information clearly.
• Desirable understanding of Microsoft tools and everyday IT environments.
• Attention to detail and accuracy in handling requests.
• Strong appetite to learn and solve problems.
• Reliable and dependable in a fast-paced team setting.

Responsibilities

• Provide high-quality customer support to internal colleagues across the UK via phone, live chat or self-service channels.
• Follow standardised procedures for applications, operating systems, and hardware, including mobile devices and cloud-based solutions.
• Demonstrate problem solving and guide colleagues toward solutions with confidence.
• Work within a dynamic team, meeting agreed service levels and contributing to timely resolution of queries.
• Maintain attention to detail and consistency in all tasks.

Skills

Customer service

Communication skills

Technical knowledge

Attention to detail

Problem solving

Reliability

Job description

Aviva plc in the United Kingdom is seeking a Customer Support Associate to join our IT-focused service team. The role offers full training and a pathway to progression, supporting internal colleagues across the UK via phone, live chat or self-service channels, and remotely applying fixes where possible.

You will follow standardised procedures for applications, operating systems and hardware, develop problem-solving skills, and aim to meet service levels in a fast-paced environment with attention