IT Support Specialist — MSP Career Growth & Training

Wolviston Management Services Limited; City of Edinburgh; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Training days

Private healthcare after six months

Gym membership contribution

Career development reviews

Mentoring and development support

Supportive team culture

Job summary

Wolviston Management Services Limited in Edinburgh is seeking an IT Support Technician to join a busy MSP. The role offers permanent, full-time hours with a clear progression path and structured training.

You will handle a range of end-user issues and work within a collaborative service desk team to meet client SLAs. The successful candidate will have at least 12 months in IT support or an IT apprenticeship, strong Microsoft 365 and Windows knowledge, and excellent communication skills.

Qualifications

• At least 12 months in an IT support role or a recently completed IT apprenticeship.
• Experience supporting Microsoft-based environments and Microsoft 365 administration.
• Knowledge of Windows desktop operating systems and basic networking (TCP/IP, DNS, DHCP).
• Strong communication, organisation and multi-tasking abilities.

Responsibilities

• Provide first and second-line technical support to end users.
• Respond to requests via phone, email, and live chat.
• Log, update and manage tickets through to resolution.
• Troubleshoot hardware, software and connectivity issues.
• Support Microsoft 365 services and cloud-based technologies.
• Assist users with desktops, laptops, servers and network issues.
• Escalate complex incidents with clear handover information.
• Deliver excellent customer service across a varied client base.
• Maintain technical documentation and knowledge base articles.
• Work with colleagues to achieve service levels.

Skills

IT support experience

Customer service

Communication skills

Time management

Tools

Microsoft 365

Windows OS

Networking basics

Job description

Wolviston Management Services Limited in Edinburgh is seeking an IT Support Technician to join a busy MSP. The role offers permanent, full-time hours with a clear progression path and structured training.

You will handle a range of end-user issues and work within a collaborative service desk team to meet client SLAs. The successful candidate will have at least 12 months in IT support or an IT apprenticeship, strong Microsoft 365 and Windows knowledge, and excellent communication skills.