IT Support Specialist I: Laptop & Remote Help

LexisNexis Risk Solutions; Farringdon; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Flexible hours

Job summary

LexisNexis Legal & Professional is seeking an IT Support professional to deliver in-person and remote assistance for laptops, OS, software, printers, and mobile devices. You will monitor device health, diagnose root causes, and implement improvements to keep systems running smoothly.

The role emphasizes customer-focused support, collaboration within a global infrastructure team, and adopting ITIL practices. Flexible hours and a focus on work-life balance are highlighted.

Qualifications

• Experience with Desktop OS and Office 365
• Basic networking knowledge
• Hardware/ software installation and troubleshooting
• Active Directory fundamentals
• Mobile Device Management (Azure/Intune)
• ITIL practices awareness
• Strong customer service ethic and problem-solving skills

Responsibilities

• Provide in-person and remote technical support for laptops, OS, software, printers and mobile devices
• Proactively monitor laptops to improve health and performance
• Support and troubleshoot IT infrastructure and escalations as needed
• Escalate issues for business continuity to third-party providers or senior staff
• Check video conference rooms on-site and provide basic support
• Document recurring issues and best practices

Skills

Windows/macOS

Office 365

Networking basics

Hardware troubleshooting

Active Directory

Intune/Mobile Device Management

ITIL awareness

Customer service

Problem solving

Job description

LexisNexis Legal & Professional is seeking an IT Support professional to deliver in-person and remote assistance for laptops, OS, software, printers, and mobile devices. You will monitor device health, diagnose root causes, and implement improvements to keep systems running smoothly.

The role emphasizes customer-focused support, collaboration within a global infrastructure team, and adopting ITIL practices. Flexible hours and a focus on work-life balance are highlighted.