Technical Support Specialist I

LexisNexis; Greater London; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

LexisNexis Legal & Professional in the UK is seeking an IT Support specialist to deliver in-person and remote help for laptops, OS, software, printers and mobile devices, including user training and issue resolution.

You will proactively monitor device health, troubleshoot infrastructure issues, and escalate problems to third-party providers or senior colleagues while maintaining a focus on customer service.

Qualifications

• Experience with Desktop OS (Windows/Mac) and Office 365.
• Basic networking knowledge.
• Hardware/software installation and troubleshooting.
• Active Directory fundamentals.
• Mobile Device Management (Azure/Intune).
• ITIL awareness.
• Strong customer service ethos.
• Excellent problem-solving and organizational skills.

Responsibilities

• Provide in-person and remote technical support for laptops, OS, software, printers, and mobile devices.
• Proactively monitor laptops to identify health issues and resolve root causes to improve performance.
• Monitor and troubleshoot IT infrastructure for operating issues.
• Escalate problems to third-party providers or senior staff as needed.
• Check Video Conference Rooms on site and provide basic support.
• Document recurring issues and evolving best practices.

Skills

Windows & macOS

Office 365

Networking basics

Active Directory

MDM (Azure/Intune)

ITIL awareness

Customer service

Problem-solving

Time management

Job description

Deliver in-person and remote technical support for laptops, operating systems, software, printers, and mobile devices, including user training and issue resolution. Proactively monitor and analyze laptop performance to identify issues, determine root causes, and implement solutions that improve system health and efficiency.

• Provide technical support in person and remotely to troubleshoot and support laptop, operating system, software, printer, mobile device & user education issues
• Proactive monitoring of laptops to identify machines in poor health, analyse where the issue lies, and find a resolution to increase laptop performance
• Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures and degradation
• Escalate problems/business continuity events as appropriate to the third-party provider, senior colleagues, and management
• Check Video Conference Rooms onsite to ensure they are fully functional and provide basic support when necessary
• Document and record recurring issues and evolving best practices

Are you passionate about delivering exceptional IT support and helping colleagues get the most from their technology?

Do you enjoy troubleshooting technical challenges, improving device performance, and working collaboratively in a customer-focused environment?

• Experience and technical knowledge of Desktop OS and applications (Windows, MAC) and Office 365
• Basic networking skills
• Hardware software installation and troubleshooting
• Active Directory fundamentals
• Mobile Device Management (Azure/Intune)
• ITIL practices awareness
• Strong customer service ethic
• Excellent problem-solving skills and good organizational skills

LexisNexis Legal and Professional are a leading global provider of legal and regulatory intelligence. We give organisations the business information and analytics they need to make better, more impactful decisions. We are building powerful new decision tools that use machine learning, natural language processing, visualisation and artificial intelligence that aid and enhance decision making.

About our Team

Our core team consists of 4 members in the UK and 4 in France. We are part of a global infrastructure and operations organization with more than 300 staff distributed worldwide. We pride ourselves on being a friendly, approachable, and inclusive team. Collaboration and support are at the heart of how we work, and we strive to create an environment where everyone feels valued, respected, and empowered to contribute.

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.