IT Support Specialist — Global Helpdesk & Networking

Helen of Troy; Greater London; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Flexible work policy regarding hours/W

Lunch and Learns

Employee discounts on EMEA products

Employee stock purchase plan

Modern office spaces

Employee assistance counselling

Perkbox

Job summary

Helen of Troy is seeking an IT Support Specialist to join our London IT team at the Southwark/Waterloo office. You will provide end-user support for desktop and laptop hardware and software, helping local and remote users, and ensuring network and systems operate smoothly.

You will work in a dynamic environment with opportunities to grow, benefit from a flexible work policy, and be part of a diverse and inclusive culture across our global brands.

Qualifications

• 2+ years providing 1st/2nd line IT support to a diverse user base.
• Strong knowledge of Microsoft Office Outlook, Excel, Word, Visio, SharePoint (MOSS).
• Experience supporting remote users and offices is preferred.
• Solid grasp of configuring, installing and repairing computer hardware and printers.

Responsibilities

• Provide end-user, local and remote technical support for desktop and laptop hardware and software.
• Research, analyse, and diagnose problems with client systems including PC hardware, software, servers, and networks.
• Install, configure, upgrade, and troubleshoot software/hardware for PC, Mac, servers, and peripherals.
• Liaise with vendor support to resolve technical problems and improve devices.

Skills

1st/2nd Line Support

Microsoft Office Suite

Remote support

Networking TCP/IP/VLANs

Customer service

Printer hardware

Tools

Citrix

VMware

Dell hardware

Lenovo hardware

IP-based phone systems

Job description

Helen of Troy is seeking an IT Support Specialist to join our London IT team at the Southwark/Waterloo office. You will provide end-user support for desktop and laptop hardware and software, helping local and remote users, and ensuring network and systems operate smoothly.

You will work in a dynamic environment with opportunities to grow, benefit from a flexible work policy, and be part of a diverse and inclusive culture across our global brands.