IT Support Specialist

Proofpoint; Reading; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in cybersecurity, Proofpoint is seeking an IT Support Specialist. The ideal candidate will excel in providing technical support for PC and Mac systems, ensure optimal performance, and collaborate with cross-functional teams to optimize IT services. Join a culture of innovation and customer focus as we continue to grow!

Qualifications

• Significant experience in IT Support roles.
• Familiarity with Windows, Linux, Mac OS.
• Apple and Microsoft certifications preferred.

Responsibilities

• Provide operational support for IT systems.
• Troubleshoot technical issues in-person or remotely.
• Assist with new hire setup and network security.

Skills

Customer Service

Troubleshooting

Communication

Education

Third Level Degree in Computer Science

Apple certifications

Microsoft certifications (MCSA, MCSE)

Tools

Jira

Job description

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It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Company Overview

At Proofpoint, people are at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success, and to that of our customers. We’re customer-focused, collaborative and committed to excellence. Through a culture of diversity, honesty and initiative, we deliver meaningful innovation that helps manage today’s biggest threats. With opportunities in all functions,we offer many exciting reasons to join our team.

The Role

Proofpoint is seeking a motivated professional level Two IT Support Specialist with proven experience supporting large-size corporate locations in a fast paced, corporate environment. This candidate must have excellent customer service attitude, a degree of creativeness in troubleshooting and problem solving, and who is ready to grow their career by being part of the Proofpoint Helpdesk team. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC/Mac, hardware and equipment to ensure optimal workstation performance. Security awareness at all times, is a key aspect of your role. The successful candidate will learn how to troubleshoot problem areas (in person, by zoom/teams, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required, working as part of a team.

The successful candidate must demonstrate a full understanding of industry practices and Proofpoint policies to ensure flawless support to our business partners. Your day-to-day • Provide on-going operational support including operating systems releases, upgrades, service pack installations, bug fixes, security updates, and any system change activities • Available on-call some nights and weekends to assist in dealing with outages • Build new systems (PC/Mac), and new hires deployment, through Jamf and also MDT • Serve as Helpdesk support to resolve PC/Mac system issues as reported by the end-users • Troubleshoot problem areas (in person, by zoom/teams, or via e-mail) in a timely and accurate fashion and provide end-user assistance where required. • Identify solutions for network security; provide Spyware, Adware and, virus protection. • Ensure adequate customer follow up communications and timely issue status updates to customer and IT management. • Create a formal mentorship with IT Helpdesk peer(s) to share lessons learned and IT knowledge • Network with cross-functional teams to leverage best practices including Facilities • Assist customers with identifying and specifying hardware and software needs to address business requirements, aligning with IT standards where possible. • Familiar with server hardware, software installation and maintenance, in coordination with Corporate IT (e.g. SAN/NAS storage, Network). • Familiar with network implementation and maintenance, in coordination with Corporate IT (e.g. routers, switches, wireless). • Create and update documentation (Intranet FAQs, User guides, Standard Operating Procedures, Knowledgebase) for IT supported services and applications. • Identify current operational process inefficiencies and provide recommendations for improvement. • Assist server teams with installing network equipment and basic troubleshooting • Coordinate with vendors on basic facility issues; including new wiring installs, UPS battery tests, network cable runs, and cubicle moves What you bring to the team • Substantial experience working within an IT Support role in a team environment • Experience in supporting Apple Mac OS • Familiarity with the following. o Windows. Linux and Mac Operating Systems o PC hardware architecture o Desktop applications, (i.e., MS Office, Virus Scan, VPN, imaging software, etc.) o Desktop architecture build methodologies o Other IT disciplines, (i.e., Telecom, Datacom, Messaging, Server operations, Video conference, etc.) o Jira Ticketing system is a plus or other experience of such platforms • Proven Customer Service skills both locally and remotely • Excellent communication skills, to your team and across other teams and management • Available to travel occasionally to other office locations Education: • Third Level Degree in Computer Science or related field or degree from Technical Trade School • Preferred candidates will have Microsoft certifications (MCSA, MCSE) and/or Apple certifications – or relevant experience

What you bring to the team

• Substantial experience working within an IT Support role in a team environment,
• Experience in supporting Apple Mac OS
• Familiarity with the following.Windows. Linux and Mac Operating SystemsPC hardware architectureDesktop applications, (i.e., MS Office, Virus Scan, VPN, imaging software, etc.)Desktop architecture build methodologiesOther IT disciplines, (i.e., Telecom, Datacom, Messaging, Server operations, Video conference, etc.)Jira Ticketing system is a plus or other experience of such platforms
• Proven Customer Service skills both locally and remotely
• Excellent communication skills, to your team and across other teams and management
• Available to travel occasionally to other office locations

Why Proofpoint

We are completely committed to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a pioneer in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

Throughout the pandemic Proofpoint has shown great leadership, continued to hire, expand new offices, and grow the business. We welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!