IT Support Analyst

Proxima; Greater London; Hybrid; GBP 32,000 - 44,000; Full time

Benefits offered by this job

Hybrid working

Continuous training and development

Job summary

Proxima in London is seeking an IT Support Analyst to support our global workforce across multiple offices. You will troubleshoot Microsoft 365, Intune, Windows devices, mobile tech, and business-critical applications, ensuring colleagues receive a responsive, professional service.

Based in the London office with a hybrid model (around three days per week in the office), you will own tickets from intake to resolution and provide support to users across the organisation.

Qualifications

• Experience solving Microsoft 365, Intune and SharePoint issues.
• Strong customer service and clear communication.
• Ability to manage onboarding and offboarding processes.
• Experience supporting hybrid/remote users.

Responsibilities

• Act as the first point of contact for IT support requests.
• Manage incidents and requests through the service desk system.
• Diagnose and resolve hardware, software and Microsoft 365 issues.
• Support Windows laptops and mobile devices (iOS and Android).
• Provision and configure new user accounts, devices and access.
• Manage end-to-end IT onboarding and offboarding, including laptops and access.
• Support office technology including meeting rooms, printers and AV equipment.
• Assist with IT projects and rollouts.
• Participate in device lifecycle management including laptop builds, replacements, stock and asset tracking.
• Support user access management, including password resets, MFA setup, and permission requests.

Skills

Microsoft 365 administration

Intune management

Entra/AD experience

MFA setup

SharePoint administration

Cyber security awareness

Customer service

Communication skills

Remote support

Onboarding/offboarding processes

Tools

Intune

SharePoint

Microsoft 365 Admin Center

Job description

We are looking for an IT Support Analyst to play a key role in supporting our global workforce across multiple offices. You will troubleshoot and resolve a wide range of technical issues involving Microsoft 365, Intune, Windows devices, mobile technology, and business-critical applications, ensuring colleagues receive a responsive and professional support experience. While based in our London office, you will provide support to all users across the organisation, working in a hybrid model with around three days per week in the office.

Key Responsibilities

• Act as the first point of contact for IT support requests.
• Manage incidents and requests through the service desk system.
• Diagnose and resolve hardware, software and Microsoft 365 issues.
• Support Windows laptops and mobile devices (iOS and Android).
• Provision and configure new user accounts, devices and access.
• Manage the end-to-end IT onboarding and offboarding process, including preparing and configuring laptops, provisioning accounts and access, delivering IT inductions, and ensuring a smooth user experience from day one.
• Support office technology including meeting rooms, printers and AV equipment.
• Assist with IT projects and rollouts.
• Participate in device lifecycle management, including laptop builds, replacements, stock management and asset tracking.
• Support user access management, including password resets, MFA setup and troubleshooting, and permission requests.

Requirements

• Strong customer service and communication skills (user-facing role).
• Microsoft 365 administration and troubleshooting experience.
• Entra/AD experience
• Intune-managed device support (laptops and mobiles).
• Ability to work independently and own tickets through to resolution.
• Excellent troubleshooting and analytical skills.
• Comfortable supporting both in-office and remote users.
• Ability to communicate technical information to non-technical users.
• MFA (Microsoft Authenticator)
• SharePoint administration
• Cyber security awareness

Why Join Proxima

A bold, collaborative culture

Our culture is one of our greatest strengths. We are inclusive, supportive, and ambitious, with a flat structure that encourages collaboration and early responsibility. You will join a friendly, open, and high-performing team.

A responsible business

We are committed to being a responsible business, with a strong focus on wellbeing, sustainability, and social responsibility. Our people are at the heart of our success, and we invest in their growth and development.

Growth, learning, and opportunity

You will benefit from continuous training and development, clear career progression, and exposure to a wide range of clients and industries. As a fast-expanding global company, Proxima offers meaningful opportunities to shape both your career and the future of the firm.

What we offer

• Continuous training and development
• Clear career progression
• Competitive compensation and generous PTO
• Flexible hybrid working
• Exposure to a wide variety of clients and industries
• Global opportunities and great office locations
• A strong, people-centred company culture

Who thrives here

You are:

• Curious, commercially minded, and eager to learn.
• Comfortable working with data and structured problem-solving.
• Confident engaging with stakeholders and contributing to team delivery.
• Motivated by real outcomes and hands-on impact.
• Excited to grow with a fast-expanding global consultancy.

Time to be bold.

Join Proxima and help leading organizations make smarter commercial decisions, strengthen supplier relationships, and unlock lasting value, while building a career supported by exceptional people.