IT Support Officer / Administrator (1st Line Support)

All Season Movers, Inc; London; On-site; GBP 25,000 - 32,000; Full time

Job summary

An established industry player is seeking an IT Support Officer to deliver exceptional 1st line assistance within a dynamic SME environment. This role involves supporting a diverse user base, managing desktop and mobile devices, and ensuring seamless operation of communication systems. You'll work with cutting-edge technology, including Windows 10/11 and VMWare, while contributing to the company's commitment to quality and compliance with ISO standards. If you're passionate about IT support and eager to make a difference, this is the perfect opportunity for you.

Qualifications

• Experience in IT support with a focus on 1st and 2nd line assistance.
• Familiarity with Windows environments and user account management.

Responsibilities

• Provide 1st and 2nd line IT support to users across various devices.
• Install and maintain Windows desktop environments and software.

Skills

IT Support

Windows 10

Windows 11

VMWare

Microsoft Exchange

System Administration

Hardware Installation

Software Installation

User Account Administration

Education

Background in IT or related fields

Tools

Active Directory

Mitel

Job description

IT Support Officer / Administrator (1st Line Support) £c25k+ Benefits

Location: South East

Job Reference: ABJ6998

Type: PERMANENT

As an IT Support Officer, you will provide effective 1st line IT assistance across all aspects of the SME business. As IT support administrator, you will support the company's user base at a 1st and 2nd line support level, including desktops, laptops, mobile devices, printers, telephone systems, and other endpoint devices.

Onsite

Key Responsibilities:

• Installing, configuring, and maintaining Windows 10 and Windows 11 desktop environments.
• Provide 1st and 2nd line IT support for users via the IT Service Desk.
• Support end users in a physical and virtualised (VMWare) environment.
• Configuration & installation of hardware & software for desktop and mobile devices.
• Ensure all communication systems provide a seamless service and aim to resolve incidents as promptly as possible.
• Administer user accounts on AD and Exchange, as well as amend and maintain permissions across file storage to ensure security levels and access to restricted and confidential information is set appropriately.
• Flexibility to travel when needed between locations and provide remote support to other offices.
• Support the existing Enterprise messaging (Microsoft Exchange) & unified communication systems (Mitel).
• Carry out any reasonable duties as identified by your line manager or team leader.
• Positively represent the company to our customers and suppliers.
• Ensure compliance with our ISO standards.
• Fully participate in the company's performance management and development programmes.
• Maximise own ability to produce quality work, on time, and to brief, utilising best skills and available technology.
• Ensure compliance with health and safety requirements.

Knowledge/Skills/Experience:

• Background in IT in relevant fields (e.g. Information Systems, Information Technology, Applied Networking, System Administration).
• Experience with Windows 10 and Windows 11, VMWare.
• Familiarity with Microsoft Exchange.
• Experience with desktops, laptops, mobile devices, printers, and telephone systems.
• Some commercial experience in an SME organisation.

To Apply: Please contact Alison Basson, job ref ABJ6998 on 07814547440 or preferably apply to the provided email address.