IT Support - Microsoft 365

Clear Legal & Financial Recruitment; Cambridge; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Flexible home working (2–3 days/week)

Training days (12 per year)

Profit share and annual bonus (10–15%)

20 days holiday + bank holidays (+ buy

Pension plan (matched contributions)

Death in service insurance

Parental leave (4 weeks full pay, 4 on

EV charging at office

Trade pricing on hardware/software

Job summary

Clear Legal & Financial Recruitment is seeking an IT Support Technician to join a fast-growing team in Cambridge. You will deliver end-user support for Microsoft 365 and Windows 11, diagnosing issues and offering solutions as part of a busy helpdesk.

The role supports a hybrid model with 2–3 days from home after initial on-site onboarding, and occasional on-call shifts with related pay. A clean driving license is desirable.

Qualifications

• Minimum of 2 years' experience in first/second/third-line support within an MSP or other high-paced helpdesk environment.

Responsibilities

• Provide end-user support for Microsoft 365 and Windows 11.
• Diagnose issues, provide solutions and escalate where needed.
• Work as part of a hybrid team, with on-site Cambridge duties and remote support as required.

Skills

End-user support

Windows 11

Communication

Tools

Microsoft 365

Microsoft Exchange

Microsoft Teams

SharePoint

Intune

Job description

My client is seeking an IT Support Technician to join their rapidly growing team in Cambridge.

The role will provide end-user support to the client's customers' Microsoft 365-based systems as a part of their helpdesk team. You will need to be skilled in analysing problems and supporting issues, providing diagnosis and solutions.

Whilst the first few months will be on premises at the offices in Cambridge, most of the team take advantage of the hybrid option, and work around 2-3 days from home per week.

Key skills

• End-user support of Microsoft 365
• End-user support of Microsoft Windows 11
• Excellent telephone and email communication

Supporting skills

• Working knowledge of Microsoft Exchange, Teams, SharePoint and Intune
• Ability to work early (6:30 to 15:30) and/or late (12:00 to 21:00) shifts from time-to-time
• Ability to be on-call on evenings and/or weekends as part of a team rota (additional pay applies)
• Clean driving licence

Experience required

• Minimum of 2 years' experience in first/second/third-line support within an MSP or other high-paced helpdesk environment.

Benefits

• Flexible working from home, typically up to three days/week
• 12 paid training days per year on a certified Microsoft syllabus
• Profit share and annual performance bonuses (typically 10-15% base annually)
• 20 paid holiday days per year plus Bank Holidays, with the option to purchase up to 20 more days via our Flexible Leave scheme
• 6 paid sick days per year
• Matched personal pension (4% employee, 5% employer)
• Death in service insurance (3 x annual salary as lump sum to estate)
• Four weeks full pay, four weeks half pay parental leave for biological parents of new-borns or adoptive parents of children under the age of two
• Free unlimited electric vehicle charging at the office in Quy
• Access to the Octopus EV company car scheme for significant savings on leasing an electric vehicle
• Access to trade pricing for personal purchases of computer hardware and software

Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days, please assume your application has been unsuccessful.