IT Infrastructure Engineer (RMA & Diag)

Nebius Group; Newport; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Career growth and learning

Flexibility and ownership

Collaborative and innovative culture

Impactful AI projects

International environment

Job summary

Nebius Group is seeking an IT infrastructure engineer to troubleshoot data center hardware issues and manage RMAs. You will work across multiple technical domains with a focus on server firmware, hardware reliability and process improvement.

Responsibilities include hands-on troubleshooting, creating documentation, and collaborating with internal teams and vendors. Strong Unix/Linux skills and English proficiency are essential for success in this role.

Qualifications

• Knowledge of datacenters and server equipment.
• Deep knowledge of IT hardware and practical troubleshooting experience.
• Skills with Unix/Linux OS and command line.
• Experience with equipment monitoring, data analysis and presentation.
• Proactiveness and sense of responsibility.
• High proficiency in spoken and written English.

Responsibilities

• Solve firmware and hardware issues in servers with in-depth system knowledge.
• Execute workarounds and solutions for IT hardware issues.
• Act as SME and escalation point for L1/L2 technicians.
• Create new processes and documentation for IT hardware team.
• Collaborate with related departments and vendors on RMA processes.
• Improve support processes, documentation and training materials.

Skills

Datacenter knowledge

IT hardware troubleshooting

Unix/Linux proficiency

Data analysis

English proficiency

Proactive mindset

Job description

About Nebius:

Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.

Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.

Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.

The role

We're looking for aIT infrastructure engineerto troubleshoot and solve data center IT hardware issues, process the RMA. This is a position for a technical expert working at the intersection of multiple technical and operational domains.

Your responsibilities will include

• Solve the most challenging firmware and hardware related issues with servers, involving in-depth knowledge of system architecture and advanced troubleshooting

• Execute workarounds and solutions for IT hardware issues

• Act as a subject matter expert and point of escalation for L1 and L2 technicians

• Create new processes and documentation for IT hardware team

• Collaborate with related departments to im

• Collaborate with vendors on warranty replacements (RMA), create requests and manage.

• Improve support processes, documentation and training materials

Requirements

• Knowledge of datacenters, and server equipment

• Deep knowledge of IT hardware and practical experience of troubleshooting

• Skills working with the Unix/linux operating system and command line

• Experience with equipment monitoring, data analysis and presentation

Proactiveness and sense of responsibility

• High proficiency in spoken and written English

It will be a bonus if you have

• Skills of repairing electronics at the component level (SMD)

• Knowledge of network equipment and troubleshooting

• Driving license type B

Benefits & Perks:

• Competitive compensation
• Career growth and learning opportunities
• Flexibility and ownership
• Collaborative and innovative culture
• Opportunity to work on impactful AI projects
• International environment and talented teams

What's it like to work at Nebius:

Fast moving- Bold thinking- Constant growth- Meaningful impact- Trust and real ownership- Opportunity to shape the future of AI

Equal Opportunity Statement:

Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.

Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.

If you need accommodations during the application process, please let us know.