Lead IT Support Engineer

The Foschini Group / TFG London; Greater London; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Generous colleague discount up to 70%

Up to 28 days holiday entitlement per-

Financial and Wellbeing assistance

Enhanced Maternity package

Virtual GP service – unlimited access

Job summary

The Foschini Group (TFG London) is seeking a Lead IT Support Engineer on a permanent basis. You will be the senior escalation point for complex IT issues, mentor Support Engineers, and drive service excellence across the team.

You will lead investigations, manage Microsoft 365, Entra ID, Intune, Exchange, Teams and SharePoint across the UK operations, and deliver projects like device refreshes and store tech upgrades. Strong communication and problem-solving skills are essential.

Qualifications

• An experienced IT support professional with strong expertise in Microsoft 365, Windows and endpoint management.
• A customer-focused problem solver who takes ownership and delivers excellent service.
• A confident communicator, able to build relationships with both technical and non-technical stakeholders.
• Experienced in troubleshooting complex issues and driving continuous improvement.
• A natural mentor who enjoys coaching colleagues and sharing technical knowledge.

Responsibilities

• Act as the senior escalation point for complex IT incidents and service requests.
• Support and enhance the day-to-day operation of the IT Service Desk across TFG UK.
• Manage and support Microsoft technologies including Microsoft 365, Entra ID, Intune, Exchange, Teams and SharePoint.
• Lead technical investigations, identify root causes and implement long-term solutions.
• Deliver technology projects such as device refreshes, office moves and store technology upgrades.
• Create and maintain technical documentation and knowledge resources.
• Mentor Support Engineers and promote best practice across the team.
• Partner with colleagues, suppliers and stakeholders to deliver reliable, high-quality IT support services.

Skills

Microsoft 365

Windows

Endpoint management

Tools

Entra ID

Intune

Exchange

Teams

SharePoint

Job description

Lead IT Support Engineer

We are looking for a Lead IT Support Engineer to join us on a permanent contract. You will be the senior escalation point for complex technical issues, provide mentoring and guidance to Support Engineers, and help drive service excellence across the team.

What you'll do

• Act as the senior escalation point for complex IT incidents and service requests.
• Support and enhance the day-to-day operation of the IT Service Desk across TFG UK
• Manage and support Microsoft technologies including Microsoft 365, Entra ID, Intune, Exchange, Teams and SharePoint
• Lead technical investigations, identify root causes and implement long-term solutions
• Deliver technology projects such as device refreshes, office moves and store technology upgrades
• Create and maintain technical documentation and knowledge resources
• Mentor Support Engineers and promote best practice across the team
• Partner with colleagues, suppliers and stakeholders to deliver reliable, high-quality IT support services

Who you'll be

• An experienced IT support professional with strong expertise in Microsoft 365, Windows and endpoint management
• A customer-focused problem solver who takes ownership and delivers excellent service
• A confident communicator, able to build relationships with both technical and non-technical stakeholders
• Experienced in troubleshooting complex issues and driving continuous improvement
• A natural mentor who enjoys coaching colleagues and sharing technical knowledge

What’s in it for you

It's not just what you can do for us. Throughout we will give you the tools and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include:

• Generous colleague discount up to 70%
• Up to 28 days holiday entitlement per annum
• Financial and Wellbeing assistance
• Enhanced Maternity package
• Virtual GP service – unlimited access 24/7

About Us

TFG London Inclusion and Diversity statement of commitment:

At TFG London, we're proud to be a Disability Confident and Ban the Box employer. We’re committed to creating an inclusive culture that welcomes, develops and celebrates diversity of backgrounds, experiences, ideas and perspectives. We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.

• Brand: TFG
• Location: London
• Department: IT
• Vacancy Type: Permanent
• Hours Per Week: 37