IT Support Field Engineer - Hull

Principal IT; United Kingdom; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading audio-visual provider is seeking an IT/AV Support Field Engineer to join their dynamic team. This role involves providing hands-on IT support at client sites, managing maintenance contracts, and resolving technical issues related to AV technology. Candidates should possess strong interpersonal skills, a solid IT background, and a full UK driving license for this exciting opportunity.

Benefits

Favourable holiday allowance

Ongoing development and training

Qualifications

• Solid IT support background, interest in AV technology.
• Experience with Microsoft 365 and Windows Server.
• Full UK driving license required.

Responsibilities

• Provide IT and AV technical support to teams and clients.
• Conduct maintenance visits and emergency callouts.
• Manage internal helpdesk and client maintenance contracts.

Skills

Interpersonal skills

Proactive mindset

Troubleshooting

Tools

Microsoft 365

Windows Server

Networking

Windows 10/11

Job description

IT/AV Support Field Engineer - 26,000 per annum - Hull

Principal IT are working with an industry leading audio and visual provider that are looking for an IT support field engineer to join their team. In this role you will play a vital part in supporting their future strategy. I'm on the lookout for an experienced and versatile IT professional - but not your average IT role. I'm searching for someone exceptional to join a dynamic team, both in the office and out in the field.

This isn't just a desk-based support job. You'll be hands-on with clients, conducting site visits, responding to on-site callouts, and helping to manage the internal ticketing system. You'll also be responsible for overseeing maintenance contracts and ensuring a smooth support experience for clients.

While the role falls under IT Support, much of the technology you'll be working with is audio visual in nature - including a range of processors, control systems, and equipment designed for high-end meeting rooms and large-scale venues.

Key Responsibilities:

• Provide day-to-day IT and AV technical support to internal teams and external clients
• Carry out regular maintenance visits and emergency callouts
• Support and manage the internal helpdesk/ticketing system
• Maintain and oversee client maintenance contracts
• Configure and troubleshoot AV and IT systems on-site
• Work closely with engineers, project managers, and clients

What We're Looking For:

• A solid background in IT support with a keen interest in AV technology
• Confident working both independently and as part of a team
• Strong interpersonal skills for face-to-face client interactions
• A proactive and solutions-focused mindset
• Full UK driving license

Desired Skills:

• Experience with Microsoft 365.
• Experience with Windows Server.
• Understanding of Networking.
• Understanding the features of Windows 10/11.
• Confidently troubleshoot a variety of infrastructure/setups.
• Background in working with audio visual technologies is advantageous but training will be provided.

The Package:

If successful our client is offering a salary of 26,000 per annum, favourable holiday allowance, ongoing development and training plus many more.

How to Apply:

If you are interested in hearing more about this IT support vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn.

INDGH