IT Support Engineer UKI

Culligan Shared Services; Dereham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the water services sector is seeking an IT Support Engineer to join their team in Dereham. The role involves providing exceptional IT support, collaborating on IT projects, and managing various business applications and systems. Candidates should have a passion for technology, strong troubleshooting skills, and the ability to communicate effectively with both internal and external stakeholders. With the chance to work independently or as part of a diverse team, this position offers opportunities for professional growth and development.

Benefits

25 days holiday + bank holidays

Additional Annual Holiday option to buy or sell

Culligan Product discounts

Cycle Scheme

Online discount/perk platform

Enhanced Maternity, Paternity and Grandparent Leave

Life Assurance

Ongoing Training & Development

24/7 Employee Assistance Programme

Qualifications

• 2+ years in IT support role and environment.
• ITILv4 understanding required.
• UK Driving licence is required.

Responsibilities

• Provide first and second line IT support and troubleshoot issues across UK and Ireland.
• Manage user accounts and ensure maintenance of the IT asset register.
• Respond to incidents promptly and assist with hardware and software management.

Skills

Time Management

Communication

Troubleshooting

Proactive Learning

Tools

ServiceNow

Microsoft 365

Azure

Intune

Network Administration

Job description

We are looking for a IT Support Engineer to join our Culligan UKI IT team. In this position, you'll play a crucial role in delivering first class IT support as you troubleshoot hardware and software applications across the UK and Ireland. Your contributions will be essential in providing outstanding first and second line support and collaborating on exciting IT projects designed to enhance our current business systems.

In this dynamic and hands-on position, you'll engage in all facets of business support and development related to IT. You'll have the opportunity to work independently as well as collaborating with team members based in different business units across Culligan UKI, offering assistance to internal customers both on-site and in the field to guarantee exceptional service for all users.

To thrive in this role, you should be a proactive self-starter, comfortable working alone or as part of a team. You’ll need excellent time management skills, be an outstanding communicator, a tech enthusiast with a detail-oriented mindset, and possess strong troubleshooting capabilities.

Your passion for delivering outstanding service to a diverse range of customers will be invaluable, ideally along with experience in complex and fast-paced environments.

• Respond to incidents/requests raised within the ServiceNow platform promptly and with a customer-focused approach, escalating issues to internal IT team members and third-party vendors as appropriate
• Support all end user business applications and systems including: Windows, Android and iOS device administration and lifecycle management, Microsoft 365 application support, Azure and Intune management, Enterprise financial systems (IFS, Pronto, Sage and others)
• Liaise with 3rd party providers where appropriate for the support and on-going maintenance of the user based hardware estate including purchasing of end user equipment as necessary.
• Carry out Joiner, Mover & Leaver processes as required – creating user accounts, building/providing hardware, performing face to face and remote IT Inductions.
• Administration of phone systems.
• Review and maintain the IT asset register for hardware within the company.
• Assist with maintenance of the Knowledge Base system, documenting solutions and processes.

• A genuine eagerness to learn new skills and grow your career is essential
• Flexible, proactive and process driven
• Ability to demonstrate effective communication with internal and external stakeholders
• ITILv4 understanding
• Microsoft Azure and Intune working experience
• Network Administration understanding and experience
• 2+ years in a IT support role and environment
• UK Driving licence - occasional travel required to regional office locations (London, Woking and Wolverhampton)
• May be required to be available 'on call' out of normal business hours.

• 25 days holiday + bank holidays
• Additional Annual Holiday option to buy or sell
• Culligan Product discounts
• Cycle Scheme
• Online discount/perk platform
• Enhanced Maternity, Paternity and Grandparent Leave
• Life Assurance
• Ongoing Training & Development
• 24/7 Employee Assistance Programme