IT Support Engineer / Technical Support Analyst

JR United Kingdom; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the legal field is seeking an IT Support Engineer / Technical Support Analyst to join their dynamic team in London. This role offers a fantastic opportunity for personal and professional growth, being responsible for 1st line support and proactive problem-solving. You will manage tech support queries, contribute to continuous improvements, and work collaboratively across departments to enhance service delivery. Ideal candidates are tech-savvy, motivated and possess strong organisational and communication skills.

Benefits

Online continuous learning subscription

Mentorship support

Opportunities for involvement in technical decisions

Qualifications

• Motivated individual with a friendly personality.
• Experience with Microsoft 365, Windows and Mac devices.
• Fundamental understanding of networking and security.

Responsibilities

• First point of contact for tech support queries.
• Diagnose and resolve hardware/software issues.
• Create and update documentation on internal knowledgebase.

Skills

Customer Service Orientation

Problem-Solving

Organisational Skills

Proactivity

Interest in Technology

Communication

Tools

Microsoft 365

Windows and Mac devices

Android and iPhone devices

Networking Fundamentals

Information Security Principles

Job description

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IT Support Engineer / Technical Support Analyst, london (city of london)

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Client:

Joseph Hage Aaronson & Bremen LLP

Location:

london (city of london), United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

26.06.2025

Expiry Date:

10.08.2025

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Job Description:

Who are we?

The Technology Team plays a fundamental part in the business, providing various services to staff, working very closely with other departments, and are integral to shaping the direction and the role of technology within the firm.

What is the open position?

The IT Support Engineer / Technical Support Analyst position is a fantastic opportunity to join a dynamic team and develop your skills and knowledge. As 1st line support, you will work closely with stakeholders and all staff members. You’ll be responsible for logging, managing, and owning incidents and requests, and proactively monitoring their progress.

Who are we looking for?

A motivated individual with:

• A friendly, helpful, and patient personality.
• Willingness to learn new things every day, research and apply different methods.
• Determination and persistence.
• Unwavering interest in recent technology advancements.
• Great organisational skills and who is proactive.
• Experience with: Microsoft 365; Windows and Mac endpoint devices; Android and iPhone mobile devices
• Competency in Microsoft applications: Word, Excel, PowerPoint, Teams, OneDrive, SharePoint, and Outlook
• Fundamental understanding of networking and information security principles.

What will you be doing?

• Being first point of contact for all tech support queries via e-mail, phone or messages.
• Identifying users’ needs and solve problems proactively, by suggesting innovative solutions.
• Help with reported issues and queries.
• Diagnose and resolve technical hardware and software issues.
• Identify and escalate incidents where required.
• Creating and updating documentation and content on internal knowledgebase and our Intranet.
• Participate in planning and implementing continuous improvements to our systems and workflows.
• Build and manage excellent working relationships with other departments and all staff members.
• Manage purchasing of new hardware, software, licenses, and maintain records on their allocation.
• Setting up and maintain AV and conferencing equipment.
• Travel within Zone 1 in London to various company locations

How will we help you succeed?

• Online continuous learning subscription to support your growth and career.
• Mentorship within the team to help with obstacles and learn from them together.
• An environment where teamplay and individuality are equally cherished.
• Opportunities to be directly involved in technical decisions and workflows.
• Exposure to all levels of project implementation.