IT Support Engineer - SC Cleared

identifi Global Resources; Glasgow; On-site; Full time

Job summary

A leading company specializing in BioTech and CleanTech is seeking an Information Technology Support Engineer for a contract role in Glasgow. The successful candidate will manage IT support tickets, handle hardware maintenance, and support rollouts and deployments in a secure environment. Essential skills include expertise in Windows OS and Office 365, with active SC Clearance required. This is an excellent opportunity to contribute to critical IT service levels within an influential client site.

Qualifications

• Strong working knowledge of Windows OS and Office 365.
• Hands-on experience with hardware troubleshooting and device maintenance.
• Active SC Clearance is required for this role.

Responsibilities

• Manage and respond to IT support tickets ensuring SLAs are met.
• Maintain accurate stock control and asset management.
• Handle hardware repairs for in-warranty devices.

Skills

Windows OS

Office 365

Hardware troubleshooting

Device maintenance

Excellent communication

Organisational skills

Job description

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Connecting talent with BioTech and CleanTech start-ups | Cyber, Data and IT specialism | Strategic Talent Acquisition | Architect of Positive Hiring…

6 months, Inside IR35 contract - £24.98 per hour

Role will require being onsite everyday - office location Glasgow

Join our team supporting a key client site, where you'll play a crucial role in maintaining IT service levels and supporting end users across the region. You will be also supporting a migration set-up and laptop refresh.

Key Responsibilities:

• Manage and respond to IT support tickets for the local hub and surrounding spokes, ensuring SLAs are met.
• Maintain accurate stock control and asset management, including scanning equipment in and out of hub locations.
• Handle hardware repairs for in-warranty devices and coordinate with vendors for parts, replacements, and returns.
• Process IT equipment disposals in line with contractual obligations.
• Replenish IT lockers as needed.
• Support hardware rollouts, deployments, and break-fix activities.
• Flag potential service issues or improvement opportunities to the team leader.
• Adhere to all site regulations and internal processes.

Essential Experience & Skills:

• Strong working knowledge of Windows OS and Office 365.
• Experience with Intel-based hardware and device maintenance.
• Hands-on experience with hardware troubleshooting, rollouts, and deployments.
• Confident working with laptops, including setup and imaging.
• Excellent communication and organisational skills.
• Ability to work independently and manage tasks efficiently.

Additional Requirements:

• Active SC Clearance is required for this role
• Previous experience working in secure or government environments is a plus.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Analyst, Engineering, and Other

• Industries

  IT Services and IT Consulting, Military and International Affairs, and IT System Operations and Maintenance

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