IT Support Engineer - SC Cleared

JR United Kingdom; Glasgow; On-site; GBP 45,000 - 55,000; Full time

Job summary

A leading company in IT support services is seeking a professional for an onsite contract role in Glasgow. The ideal candidate will help maintain IT service levels and support end users, with responsibilities that include managing IT support tickets, hardware maintenance, and device troubleshooting. Active SC Clearance is essential for this position, and candidates must demonstrate strong knowledge of Windows OS and Office 365.

Qualifications

• Strong working knowledge of Windows OS and Office 365.
• Experience with Intel-based hardware and device maintenance.
• Active SC Clearance required.

Responsibilities

• Manage and respond to IT support tickets ensuring SLAs are met.
• Maintain accurate stock control and asset management.
• Support hardware rollouts, deployments, and break-fix activities.

Skills

Windows OS

Office 365

Hardware Troubleshooting

Communication Skills

Organizational Skills

Tools

Intel-based Hardware

Job description

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Client:

Location:

glasgow, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

6 months, Inside IR35 contract - £24.98 per hour

The role requires being onsite every day at the office location in Glasgow.

Join our team supporting a key client site, where you'll play a crucial role in maintaining IT service levels and supporting end users across the region. You will also support a migration setup and laptop refresh.

Key Responsibilities:

• Manage and respond to IT support tickets for the local hub and surrounding spokes, ensuring SLAs are met.
• Maintain accurate stock control and asset management, including scanning equipment in and out of hub locations.
• Handle hardware repairs for in-warranty devices and coordinate with vendors for parts, replacements, and returns.
• Process IT equipment disposals in line with contractual obligations.
• Replenish IT lockers as needed.
• Support hardware rollouts, deployments, and break-fix activities.
• Flag potential service issues or improvement opportunities to the team leader.
• Adhere to all site regulations and internal processes.

Essential Experience & Skills:

• Strong working knowledge of Windows OS and Office 365.
• Experience with Intel-based hardware and device maintenance.
• Hands-on experience with hardware troubleshooting, rollouts, and deployments.
• Confident working with laptops, including setup and imaging.
• Excellent communication and organisational skills.
• Ability to work independently and manage tasks efficiently.

Additional Requirements:

• Active SC Clearance is required for this role.
• Previous experience working in secure or government environments is a plus.