IT Support Engineer - SC Cleared

JR United Kingdom; Paisley; On-site; GBP 1,000; Full time

Job summary

Join a prominent team supporting a key client site in Glasgow, where you'll be crucial in maintaining IT service levels. This position involves managing IT support tickets, hardware maintenance, and asset management. If you have a strong background in Windows OS and Office 365, along with the necessary security clearance, we want to hear from you!

Qualifications

• Strong working knowledge of Windows OS and Office 365.
• Experience with Intel-based hardware and device maintenance.
• Active SC Clearance required.

Responsibilities

• Manage and respond to IT support tickets ensuring SLAs are met.
• Maintain accurate stock control and asset management.
• Support hardware rollouts and break-fix activities.

Skills

Windows OS

Office 365

Hardware troubleshooting

Deployment

Communication

Organisational skills

Tools

Intel-based hardware

Job description

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Job Views:

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Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

6 months, Inside IR35 contract - £24.98 per hour

Role will require being onsite everyday - office location Glasgow

Join our team supporting a key client site, where you'll play a crucial role in maintaining IT service levels and supporting end users across the region. You will be also supporting a migration set-up and laptop refresh.

Key Responsibilities:

• Manage and respond to IT support tickets for the local hub and surrounding spokes, ensuring SLAs are met.
• Maintain accurate stock control and asset management, including scanning equipment in and out of hub locations.
• Handle hardware repairs for in-warranty devices and coordinate with vendors for parts, replacements, and returns.
• Process IT equipment disposals in line with contractual obligations.
• Replenish IT lockers as needed.
• Support hardware rollouts, deployments, and break-fix activities.
• Flag potential service issues or improvement opportunities to the team leader.
• Adhere to all site regulations and internal processes.

Essential Experience & Skills:

• Strong working knowledge of Windows OS and Office 365.
• Experience with Intel-based hardware and device maintenance.
• Hands-on experience with hardware troubleshooting, rollouts, and deployments.
• Confident working with laptops, including setup and imaging.
• Excellent communication and organisational skills.
• Ability to work independently and manage tasks efficiently.

Additional Requirements:

• Active SC Clearance is required for this role
• Previous experience working in secure or government environments is a plus.