IT Support Engineer (SC)

Experis - ManpowerGroup; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

An established industry player is seeking an experienced IT Onsite Support Engineer with active Security Clearance. In this dynamic role, you will provide essential support to end users, addressing complex hardware and software issues that exceed traditional service desk capabilities. Your strong customer-facing skills and problem-solving abilities will be crucial as you work directly with users, manage support tickets, and collaborate with technical teams. This full-time position offers flexible working hours and the opportunity to make a significant impact in a fast-paced environment.

Qualifications

• Proven experience in an onsite IT support role.
• Strong interpersonal and problem-solving skills.

Responsibilities

• Provide face-to-face IT support to users.
• Work on tickets assigned via Helpdesk and Level 2 teams.
• Support office moves and collaborate with technical teams.

Skills

IT Support

Customer Service

Problem Solving

Interpersonal Skills

Job description

IT Onsite Support Engineer - SC Cleared

Location: Southeast England | Security Clearance Required (SC Cleared or Clearable)

Contract | Full-Time | 37.5 hours/week (Flexible shifts between 8am - 6pm, Monday to Friday)

Are you an experienced IT Support Engineer with strong customer-facing skills and current Security Clearance (SC)?
We're hiring for an exciting onsite opportunity where you'll play a vital role supporting end users with hardware and software issues that go beyond the capabilities of a traditional service desk.

Key Responsibilities:

• Provide face-to-face IT support to users, acting as the onsite resolver group for hardware and software incidents.
• Work on tickets assigned via Helpdesk, Level 2 teams, or self-service, including hardware fixes, cabling issues, software rebuilds, and mobile device replacements.
• Support office moves ranging from individual desks to larger group relocations, including occasional out-of-hours work.
• Collaborate closely with Telephony and other technical teams to deliver smooth support experiences.

Requirements:

• Active SC Clearance (or eligible to transfer).
• Proven experience in an onsite IT support role.
• Strong interpersonal and problem-solving skills.
• Flexible approach to working hours, including occasional out-of-hours support.

Contract Details:

• £200 Per Day Inside IR35
• 4-5 Months Initial Contract
• On-site
• SC Cleared or Clearable

Please apply for immediate consideration.