IT Support Engineer – Office-Based, Private Medical & Growth

Wavenet; Cheswick Green; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Annual leave 25 days (28 max)

Private medical coverage

Discounted health plans

Eye care scheme

Wellbeing team

Wavenet Academy LMS

Office-based working

Job summary

Wavenet is seeking a proactive IT Support Engineer to join our Internal IT Team in Solihull. You’ll be the trusted technology partner for colleagues, delivering second‑line support and helping maintain a smooth, secure tech experience across the business.

You’ll work with Windows and macOS, administer Microsoft 365, Active Directory and Exchange Online, manage user devices, and help setup new accounts and access.

Qualifications

• Proven experience in IT support, helpdesk, or similar technical support role (minimum 2 years).
• Strong proficiency with Microsoft Windows (10/11) and Office applications.
• Hands-on experience with Microsoft 365, Active Directory, and Exchange Online administration.
• Practical knowledge of network basics and connectivity (TCP/IP, DNS, VPN).
• Experience using IT service management (ITSM) or helpdesk ticketing systems.
• Solid understanding of cybersecurity principles and IT security best practices.
• Excellent communication skills, able to explain technical issues in plain language.

Responsibilities

• Provide second line technical support via phone, email, and in-person.
• Diagnose and resolve hardware and software issues for Windows and macOS environments.
• Manage and maintain user devices, laptops, mobile devices, and peripherals across the organisation.
• Set up, configure, and support new equipment; onboard new users and configure their access.
• Administer user accounts, permissions, and access controls in Active Directory, Microsoft 365, Exchange Online, Teams, and SharePoint.
• Perform regular system maintenance, apply patches, and manage software updates.
• Ensure compliance with IT security policies, procedures, and best practices.
• Escalate complex issues appropriately to senior team members or external vendors.
• Document issues, resolutions, and improvements in knowledge management systems.
• Collaborate with the wider IT team to improve processes and user experience.

Skills

IT support

Windows 10/11

Microsoft 365

Active Directory

Exchange Online

Networking basics

ITSM systems

Cybersecurity basics

Communication skills

Job description

Wavenet is seeking a proactive IT Support Engineer to join our Internal IT Team in Solihull. You’ll be the trusted technology partner for colleagues, delivering second‑line support and helping maintain a smooth, secure tech experience across the business.

You’ll work with Windows and macOS, administer Microsoft 365, Active Directory and Exchange Online, manage user devices, and help setup new accounts and access.