IT Support Engineer L2 UK

Excis Compliance; Chalfont St Giles; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in healthcare technology seeks a VIP Support Engineer to provide high-level IT support for C-suite executives. This role involves delivering urgent, professional support and managing various technical tasks, ensuring seamless technology experiences for high-profile users. Join a collaborative team and advance your career in a dynamic environment.

Benefits

Competitive salary with transparency on gross/net compensation

Opportunity to work with cutting-edge healthcare technology

Career growth in a global IT infrastructure environment

Inclusive team culture with collaborative problem-solving

Qualifications

• 3+ years of hands-on IT support experience, including executive assistance.
• Expertise in Windows OS (including 11), Office 365, mobile devices, and networking basics.
• Flexibility to travel to nearby cluster sites when required.

Responsibilities

• Deliver on-site, face-to-face VIP support with urgency and professionalism.
• Install, configure, and troubleshoot hardware and software.
• Manage IMACDs, data migrations, and device refreshes.

Skills

Communication

Problem Solving

Education

CompTIA A+ or Microsoft Certified Professional (MCP)

Job description

Location: Chalfont Saint Giles, UK (Onsite)

Employment Type: Full-Time

Start Date: Immediate

Join a global leader in healthcare technology and innovation, renowned for transforming medical diagnostics, imaging, and patient care solutions worldwide. Our client’s cutting-edge advancements empower hospitals and clinicians to deliver precision medicine, improving outcomes for millions.

We’re seeking a VIP Support Engineer to provide white-glove IT support for C-suite executives and senior leadership at our client’s UK headquarters. This role is critical to ensuring seamless technology experiences for high-profile end users, combining technical expertise with exceptional customer service.

Key Responsibilities

• Deliver on-site, face-to-face VIP support (deskside and remote) with a focus on urgency, discretion, and professionalism.
• Install, configure, and troubleshoot hardware (laptops, mobile devices, AV systems) and software (Windows OS, MS Office, VPNs).
• Manage IMACDs (Installs, Moves, Adds, Changes, Disposals), data migrations, and device refreshes.
• Provide smart hands/eyes support for network, server, and voice infrastructure teams.
• Resolve tickets within SLAs, coordinate with vendors, and ensure compliance with security protocols.
• Support after-hours/on-call requests (rotational basis) and off-site events as needed.
  
  

Requirements

• 3+ years of hands-on IT support experience, including executive (C-suite) assistance.
• Expertise in Windows OS (including 11), Office 365, mobile devices, and networking basics.
• Certifications: CompTIA A+ or Microsoft Certified Professional (MCP).
• Soft Skills: Stellar communication, problem-solving, and the ability to lift 30lbs.
• Flexibility to travel to nearby cluster sites when required.
• Experience with AV systems, disaster recovery protocols, or ITIL frameworks.
  
  

Note: Visa sponsorship is not available for this role. Applicants must have valid UK work authorization.

Benefits

• Competitive salary with transparency on gross/net compensation.
• Opportunity to work with cutting-edge healthcare technology and high-profile users.
• Career growth in a global IT infrastructure environment.
• Inclusive team culture with collaborative problem-solving.
  
  

Apply Now!

Ready to elevate your IT career while supporting life-changing healthcare innovation? Submit your CV today or share this opportunity with your network!