IT Support Engineer L2 UK

TN United Kingdom; Chalfont St Giles; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a global leader in healthcare technology as a VIP Support Engineer, providing white-glove IT support to C-suite executives. This role focuses on ensuring seamless technology experiences for high-profile users, combining technical expertise with exceptional customer service. You will be responsible for on-site support, troubleshooting, and managing device installations while working in an inclusive team culture. This position offers competitive salary and career growth opportunities in a dynamic environment.

Benefits

Competitive salary with transparency on gross/net compensation

Opportunity to work with cutting-edge healthcare technology

Career growth in a global IT infrastructure environment

Inclusive team culture

Qualifications

• 3+ years of hands-on IT support experience, including executive assistance.
• Expertise in Windows OS, Office 365, mobile devices, and networking basics.

Responsibilities

• Deliver on-site VIP support with a focus on urgency and professionalism.
• Install, configure, and troubleshoot hardware and software.
• Manage IMACDs and provide support for network and server teams.

Skills

Communication

Problem-Solving

Education

CompTIA A+

Microsoft Certified Professional (MCP)

Tools

Windows OS

Office 365

AV Systems

Job description

Social network you want to login/join with:

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Client:

Excis Compliance ltd

Location:

Chalfont Saint Giles, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

bbbfca9a574e

Job Views:

2

Posted:

17.05.2025

Expiry Date:

01.07.2025

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Job Description:

Location: Chalfont Saint Giles, UK (Onsite)

Employment Type: Full-Time

Start Date: Immediate

Join a global leader in healthcare technology and innovation, renowned for transforming medical diagnostics, imaging, and patient care solutions worldwide. Our client’s cutting-edge advancements empower hospitals and clinicians to deliver precision medicine, improving outcomes for millions.

We’re seeking a VIP Support Engineer to provide white-glove IT support for C-suite executives and senior leadership at our client’s UK headquarters. This role is critical to ensuring seamless technology experiences for high-profile end users, combining technical expertise with exceptional customer service.

Key Responsibilities

• Deliver on-site, face-to-face VIP support (deskside and remote) with a focus on urgency, discretion, and professionalism.
  
• Install, configure, and troubleshoot hardware (laptops, mobile devices, AV systems) and software (Windows OS, MS Office, VPNs).
  
• Manage IMACDs (Installs, Moves, Adds, Changes, Disposals), data migrations, and device refreshes.
  
• Provide smart hands/eyes support for network, server, and voice infrastructure teams.
  
• Resolve tickets within SLAs, coordinate with vendors, and ensure compliance with security protocols.
  
• Support after-hours/on-call requests (rotational basis) and off-site events as needed.
  
  

Requirements

• 3+ years of hands-on IT support experience, including executive (C-suite) assistance.
  
• Expertise in Windows OS (including 11), Office 365, mobile devices, and networking basics.
  
• Certifications: CompTIA A+ or Microsoft Certified Professional (MCP).
  
• Soft Skills: Stellar communication, problem-solving, and the ability to lift 30lbs.
  
• Flexibility to travel to nearby cluster sites when required.
  
• Experience with AV systems, disaster recovery protocols, or ITIL frameworks.
  

Note: Visa sponsorship is not available for this role. Applicants must have valid UK work authorization.

• Competitive salary with transparency on gross/net compensation.
  
• Opportunity to work with cutting-edge healthcare technology and high-profile users.
  
• Career growth in a global IT infrastructure environment.
  
• Inclusive team culture with collaborative problem-solving.
  

Apply Now!

Ready to elevate your IT career while supporting life-changing healthcare innovation? Submit your CV today or share this opportunity with your network!