It Support Engineer - Fixed Term Contract

The Focusrite Group; High Wycombe; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Company pension

Private healthcare

Life insurance

Employee purchase scheme

Company music events

Free lunch

Job summary

Focusrite plc is seeking an IT Support Engineer for the High Wycombe office to join the Infrastructure and Support team. You will respond to support tickets, work on internal improvements, and help automate processes while ensuring SLAs are met.

The role covers a range of technologies and requires you to diagnose complex issues, keeping systems secure and available. You will join a global team driving technology choices.

Qualifications

• Experience administering Office 365 environments.
• MDM platforms such as Apple Business Manager, Intune or Jamf experience.
• Proficient in MacOS/Windows hardware and software troubleshooting.

Responsibilities

• Respond to IT support tickets and drive internal improvement projects.
• Automate internal processes and meet tight SLAs.
• Support users across multiple technologies and diagnose complex integration issues.
• Contribute to global Infrastructure and Support initiatives and technology choices.

Skills

Time management

Multitasking

Self-starter

Problem solving

Education

Bachelor's degree in related field

Tools

Office 365 Administration

MDM platforms (ABM/Intune/Jamf)

MacOS/Windows troubleshooting

ITIL Service Management

Job description

Term: Full-time, 12 month contract

Location: High Wycombe

We are looking to hire an IT Support Engineer to join the Infrastructure and Support team working out of our High Wycombe office, supporting the wider Focusrite Group of brands: Novation, Focusrite, Martin Audio, Linea Research, TiMax, ADAM Audio, Sonnox and Sequential.

You will be responding to support tickets and working on internal improvement projects to help deliver an amazing user experience to your internal customers, facilitating the automation of internal processes and working to tight SLAs.

The role will require you to support our users across a range of technologies and debug complex integration issues while making sure that you keep our environment available & secure.

You will be a self-starter with a passion for learning, a keen eye for detail with excellent time management skills, thus having the ability to manage multiple support tickets and project tasks at any one time.

As part of the wider global Infrastructure and Support team you will also help drive the technological choices of the business.

Essential experience :

• Professional experience with Microsoft Office 365 Administration
• MDM Platforms (ideally Apple Business Manager, Intune or Jamf)
• Experience of MacOS/Windows - hardware & software troubleshooting
• Professional Experience working in another IT Support role

Experience beneficial to the role:

• SharePoint Administration
• Jira / Confluence administration
• PowerShell scripting
• Printer Troubleshooting
• Android and iOS device support
• ITIL-based Service Management
• Networking fundamentals (TCP/IP, DNS, DHCP)
• Configuring or Supporting Single Sign-On SSO
• Professional use of CoPilot and AI tools
• Full UK Driving Licence

About Us

Focusrite plc is a global music and audio group that develops and markets music technology products. Used by audio professionals and amateur musicians alike, its solutions facilitate the high-quality production of recorded and live sound. Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity – ‘we make music easy to make’.

Benefits include company pension, life insurance, private healthcare, employee purchase scheme, company music events, free lunch in the canteen at Focusrite HQ. We arrange company training sessions and encourage personal development.