IT Support Engineer: Fast, AI-Driven Helpdesk

claylabs; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Clay is scaling its IT function and seeks an IT Support professional to be the first point of contact, triaging requests and delivering reliable helpdesk service. You will work closely with the Head of IT to optimize ITSM workflows, configure SaaS tools, and ensure smooth onboarding and offboarding for employees in a fast-growing environment.

The role emphasizes a proactive, process-driven mindset, clear communication, and the ability to build a smarter helpdesk as Clay expands.

Qualifications

• 3–5 years in IT support or a closely related role.
• Strong service delivery instincts and prioritization skills.
• Hands-on experience configuring and managing ITSM platforms.
• Broad SaaS admin experience across core tools.
• Familiarity with conference room AV, networking gear, and peripherals.
• Experience supporting onboarding and offboarding end-to-end.
• Technical fluency in SaaS, macOS, and identity management.

Responsibilities

• Be the face of IT at Clay; triage and resolve requests across access, software provisioning, onboarding, offboarding, hardware support, and general helpdesk needs.
• Own onboarding and offboarding; provision/deprovision accounts and coordinate hardware.
• Help build the helpdesk function; define categories, workflows, and queues as the function scales.
• Keep the office running; support conference room AV and general office tech.
• Administer the SaaS stack; manage Google Workspace, Slack, Zoom, Notion, and other tools.
• Handle hardware logistics; coordinate device provisioning, shipping, and asset tracking.
• Document processes; identify patterns and improve or automate recurring work.

Skills

Customer service

Service delivery

ITSM platforms

SaaS administration

Office tech

Onboarding/offboarding

AI tools

Clear communication

Tools

ITSM platform

Google Workspace

Slack

Zoom

Notion

Meraki networking

Job description

Clay is scaling its IT function and seeks an IT Support professional to be the first point of contact, triaging requests and delivering reliable helpdesk service. You will work closely with the Head of IT to optimize ITSM workflows, configure SaaS tools, and ensure smooth onboarding and offboarding for employees in a fast-growing environment.

The role emphasizes a proactive, process-driven mindset, clear communication, and the ability to build a smarter helpdesk as Clay expands.