AI-Driven Application Support Analyst

Clinisys; Woking; On-site; GBP 24,000 - 32,000; Full time

Job summary

Clinisys is seeking an enthusiastic Service Desk professional to support users across healthcare and life sciences environments. You will resolve incidents, troubleshoot applications, and maintain clear incident records while building strong customer relationships.

The role suits candidates with at least 2 years in service/helpdesk, strong communication, and the ability to learn a complex software suite. Office attendance on day one is required.

Qualifications

• Experience delivering technical support to users.
• Strong problem-solving and analytical skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple priorities independently.

Responsibilities

• Manage and resolve customer incidents and support requests.
• Take ownership of issues through to successful resolution.
• Investigate and troubleshoot application, system, and user-reported issues.
• Escalate complex cases where required.
• Provide regular updates and maintain accurate support records.
• Build strong relationships with customers through excellent service and communication.
• Contribute to knowledge sharing and continuous improvement initiatives.

Skills

Customer support

Troubleshooting

Communication

Prioritization

Independent work

Tools

Azure

Job description

Clinisys is seeking an enthusiastic Service Desk professional to support users across healthcare and life sciences environments. You will resolve incidents, troubleshoot applications, and maintain clear incident records while building strong customer relationships.

The role suits candidates with at least 2 years in service/helpdesk, strong communication, and the ability to learn a complex software suite. Office attendance on day one is required.