AI-Driven IT Support Engineer — Onboarding & Helpdesk Lead

Clay Labs; Greater London; On-site; GBP 38,000 - 54,000; Full time

Job summary

Clay is scaling its IT function and seeks an IT Support Engineer who will own the delivery of helpdesk services, onboarding/offboarding, and ITSM workflow improvements. You’ll manage core SaaS tools, support office tech and hardware logistics, and help shape scalable processes to keep pace with rapid growth.

Join a dynamic, AI-forward startup where clear communication and proactive problem solving help employees work efficiently. This role is based in London with on-site responsibilities.

Qualifications

• 3 to 5 years in IT support, helpdesk, or a closely related role
• Strong service delivery instincts; you prioritise well, keep queues clean, and close requests with clear communication
• Hands-on experience with ITSM platforms; you understand how to configure and manage one, not just work inside it
• Broad SaaS admin experience: Google Workspace, Slack, Zoom, Notion, and similar platforms; provisioned users, managed settings, and admin tasks
• Familiarity with office technology: conference room AV setup and troubleshooting, Meraki or similar networking equipment
• Experience supporting onboarding and offboarding workflows end to end
• Technical fluency: SaaS platforms, macOS, identity and access management tasks

Responsibilities

• Be the face of IT at Clay. Triage and resolve requests across access, software provisioning, onboarding/offboarding, hardware support, and general helpdesk needs
• Own onboarding and offboarding execution. Provision/deprovision accounts, coordinate hardware, ensure day-one setup
• Help build the helpdesk function with Head of IT; define categories, build intake workflows, manage queues
• Keep the office running: assist conference room AV, networking gear, peripherals
• Administer the SaaS stack: Google Workspace, Slack, Zoom, Notion, provisioning users, settings
• Handle hardware logistics: provisioning, shipping, receiving, asset tracking
• Build process, not just runbooks: document ownership, identify recurring patterns, automate where possible

Skills

IT support

Service delivery

ITSM platforms

SaaS admin

Office tech

Onboarding/offboarding

macOS

AI tools

Clear communication

Tools

Google Workspace

Slack

Zoom

Notion

Meraki networking

macOS

Job description

Clay is scaling its IT function and seeks an IT Support Engineer who will own the delivery of helpdesk services, onboarding/offboarding, and ITSM workflow improvements. You’ll manage core SaaS tools, support office tech and hardware logistics, and help shape scalable processes to keep pace with rapid growth.

Join a dynamic, AI-forward startup where clear communication and proactive problem solving help employees work efficiently. This role is based in London with on-site responsibilities.