AI-First Application Support Analyst

Clinisys; Horsell; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

Clinisys is seeking an IT Service Desk/Technical Support professional to join our hybrid UK team. You will manage customer incidents, troubleshoot applications and systems, and communicate updates to stakeholders.

The role emphasizes resolving issues, independent work, and continuous improvement, with onboarding requiring office presence on day one and collaboration with AI-enabled platforms.

Qualifications

• Minimum of 2 years' experience in a Service Desk, Helpdesk, Technical Support, or Application Support role.
• Strong problem-solving and analytical skills.
• Excellent communication and customer service skills.
• Able to manage multiple priorities and work independently.
• Comfortable learning and supporting complex software applications.

Responsibilities

• Manage and resolve customer incidents and support requests.
• Take ownership of issues through to successful resolution.
• Investigate and troubleshoot application, system, and user-reported issues.
• Escalate complex cases where required.
• Provide regular updates and maintain accurate support records.
• Build strong relationships with customers through excellent service and communication.
• Contribute to knowledge sharing and continuous improvement initiatives.

Skills

Problem-solving

Analytical thinking

Communication

Customer service

Multitasking

Independent work

Tools

Azure

Windows OS

Databases

Job description

Clinisys is seeking an IT Service Desk/Technical Support professional to join our hybrid UK team. You will manage customer incidents, troubleshoot applications and systems, and communicate updates to stakeholders.

The role emphasizes resolving issues, independent work, and continuous improvement, with onboarding requiring office presence on day one and collaboration with AI-enabled platforms.