IT Support Engineer – JS11187MS

Proactive.IT Appointments Limited; Walton-on-Thames; On-site; GBP 28,000 - 30,000; Full time

Job summary

A recruitment agency seeks a proactive IT Support Engineer for a 6-month contract in West London. The role requires strong support skills for Windows environments, Microsoft 365 experience, and a user-focused approach. This full-time position involves troubleshooting across multiple sites and training users on new technologies. An immediate start is available.

Qualifications

• Strong experience supporting Windows 10 & 11 environments.
• Good understanding of desktop and mobile hardware.
• Experience with Microsoft 365, Exchange, and Active Directory.
• Business Central 365 support experience desired.
• A genuine interest in learning new technologies.

Responsibilities

• Provide effective IT support to staff across multiple sites.
• Troubleshoot hardware/software issues and manage requests.
• Assist with the setup of new users and manage access control.
• Support internal office moves and maintain documentation.

Skills

Windows 10 & 11 support

Communication skills

Microsoft 365

Active Directory

User-first attitude

Job description

JS11187MS
£28k – 30k per year

IT Support Engineer – 6-Month Fixed Term Contract

West London | Full-Time Onsite | Immediate Start

Are you a proactive and customer-focused IT professional looking to make an impact in a dynamic, hands-on role? Our client are looking for a Full-Time IT Support Technician to join their team in West London on a 6-month fixed term contract.

This is a fantastic opportunity for someone with a solid technical foundation, strong communication skills, and a desire to learn and grow within a collaborative team environment.

What You’ll Be Doing:

• Provide fast, friendly, and effective support to all staff across multiple sites
• Take ownership of IT support requests and see them through to resolution
• Troubleshoot hardware and software issues, escalating where appropriate
• Assist with the setup of new users and manage access control in collaboration with HR
• Support internal office moves across sites in Europe
• Maintain and develop internal documentation and helpdesk systems
• Configure and test new equipment prior to onsite installation
• Help manage IT assets and inventory
• Deliver 1-to-1 user training on business processes or new technologies
• Receive training from our ERP provider to support Microsoft Dynamics 365 Business Central
• Work alongside the IT Manager on ad-hoc projects and system improvements

What You’ll Bring:

• Strong experience supporting Windows 10 & 11 environments
• Good understanding of desktop and mobile hardware (laptops, tablets, phones)
• Experience with Microsoft 365, Exchange, and Active Directory (or Entra)
• Business Central 365 (1st–2nd line) support experience
• Excellent communication skills and a user-first attitude
• A genuine interest in learning new technologies and developing professionally
• Basic familiarity with server/network hardware (desirable but not essential)
• Full UK driving licence (essential)

Location & Contract Details:

• Location: West London – 100% onsite
• Contract Type: 6-Month Fixed Term
• Start Date: ASAP
• Working Hours: Full-time, Monday to Friday

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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