IT Support Engineer – 2nd Line

Proactive.IT Appointments Ltd.; Seaford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading IT services company is seeking a self-sufficient 2nd Line IT Support Engineer to join their Seaford team. This onsite role invites candidates proficient in troubleshooting and managing Microsoft-based infrastructure. Key responsibilities include support and maintenance duties across various IT systems. The position offers great perks like pension contributions and a company mobile phone, ideal for someone who thrives in an independent, dynamic environment.

Benefits

Pension with matching contributions

Company mobile phone

Sick pay

Qualifications

• 3+ years of IT support experience required.
• Strong skills in 2nd line support and troubleshooting networks.
• Independent mindset and proactive attitude necessary.

Responsibilities

• Supporting and maintaining PCs, servers, printers, and networks.
• Troubleshooting LAN/WAN, VPN, and firewall issues.
• Handling support tickets and contributing to IT infrastructure projects.

Skills

IT support experience

2nd line skills

Troubleshooting

Proactive mindset

Job description

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Proactive.IT Appointments Ltd. provided pay range

This range is provided by Proactive.IT Appointments Ltd.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Our client is hiring a self-sufficient, hands-on 2nd Line IT Support Engineer to join their team in the Seaford area.

This fully onsite role is ideal for someone confident working independently across hardware, networks, and Microsoft-based infrastructure.

What you’ll be doing:

️ Supporting and maintaining PCs, servers, printers, and network devices

Troubleshooting LAN/WAN, VPN, and firewall issues (FortiGate a plus)

️ Managing Wintel services, Microsoft 365, and Active Directory

Handling support tickets and contributing to IT infrastructure projects

What we’re looking for:

️ 3+ years of IT support experience

️ Strong 2nd line skills and a proactive, independent mindset

️ Comfortable being the go-to IT contact onsite

What’s on offer:

Pension with matching contributions

Company mobile phone & sick pay

If you’re looking for a varied, hands-on role with great perks and autonomy — we’d love to hear from you.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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