M365 Support Engineer

JR United Kingdom; Woking; Remote; GBP 30,000 - 45,000; Full time

Job summary

Une entreprise partenaire de Microsoft recherche un ingénieur support IT de 2ème ligne pour rejoindre son équipe innovante. Ce poste offre la possibilité de travailler dans un environnement collaboratif en pleine croissance, avec un accent sur la résolution de problèmes techniques complexes autour de Microsoft 365 et Power Platform.

Benefits

Travail 100% à distance

Culture d'équipe collaborative

Opportunités de formation continue

Salaire compétitif et package d'avantages

Qualifications

• Expérience solide avec SharePoint Online, Power Apps et Power Automate.
• Compréhension des outils Microsoft 365 comme Teams, OneDrive et Exchange.
• Expérience dans un environnement de services gérés est un plus.

Responsibilities

• Fournir un support de 2ème ligne pour les environnements Microsoft 365.
• Résoudre les tickets escaladés liés aux outils de collaboration.
• Assister à la conception et au déploiement de solutions Power Platform.

Skills

Problem-solving

Communication

Customer Service

Job description

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Are you a skilled IT Support Engineer with a passion for Microsoft technologies? Do you have hands-on experience with SharePoint Online, Power Apps, and Power Automate? If so, we’d love to hear from you!

We’re working with a forward-thinking Microsoft Solutions Partner that’s looking to expand their support team with a talented 2nd Line IT Support Engineer. This is a fantastic opportunity to join a collaborative and innovative environment where your expertise will make a real impact.

Role Overview:

As a M365 Support Engineer, you’ll be the go-to expert for resolving complex technical issues, particularly around Microsoft 365, SharePoint, and the Power Platform. You’ll work closely with clients and internal teams to troubleshoot, support, and enhance modern workplace solutions.

What You’ll Be Doing:

• Providing 2nd line support for Microsoft 365 environments, with a focus on SharePoint Online, Power Apps, and Power Automate.
• Troubleshooting and resolving escalated tickets related to collaboration tools, workflows, and data integration.
• Assisting in the design and deployment of Power Platform solutions to streamline business processes.
• Supporting end-users and stakeholders with technical guidance and training.
• Collaborating with 3rd line engineers and consultants on project delivery and escalations.

What You’ll Need:

• Solid experience supporting SharePoint Online – including site structure, permissions, and content management.
• Strong working knowledge of Power Apps and Power Automate – building, maintaining, and troubleshooting apps and flows.
• Good understanding of the wider Microsoft 365 ecosystem – Teams, OneDrive, Exchange Online, etc.
• Excellent problem-solving skills and a proactive approach to support.
• Strong communication and customer service skills.
• Previous experience in a managed services or consultancy environment is a plus.

What’s on Offer:

• Fully remote working (UK-based)
• Work with a Microsoft Solutions Partner on exciting, varied projects
• Supportive and collaborative team culture
• Ongoing training and development opportunities
• Competitive salary and benefits package

Interested?

Apply now or get in touch to find out more about this exciting opportunity!