2nd Line - IT Support Engineer - Crawley

Oscar Technology; Crawley; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading technology firm in Crawley is seeking a 2nd Line IT Support Engineer to enhance their internal IT department. This role involves handling escalations, providing support across various environments, and ensuring high-quality service delivery. Candidates must have experience in IT support and a strong knowledge of hardware, software, and networking concepts.

Qualifications

• Previous experience in internal IT or MSP environments.
• Strong problem-solving skills and ability to work in a high-energy environment.

Responsibilities

• Handle escalations and support tickets via the service desk.
• Troubleshoot and resolve issues in Windows, Office, Azure, networks, and cloud platforms.
• Maintain detailed documentation and meet SLA targets.

Skills

Problem-solving

Technical support

Networking concepts

Operating systems

Documentation

Job description

Social network you want to login/join with:

2nd Line - IT Support Engineer - Crawley, Crawley

Client:

Oscar Technology

Location:

Crawley

Job Category:

Other

EU work permit required:

Yes

Job Reference:

c9b2f181b1a1

Job Views:

11

Posted:

17.06.2025

Expiry Date:

01.08.2025

Job Description:

2nd Line - IT Support Engineer

Based in Crawley

We're looking for a 2nd Line Support Engineer to join a fast-paced, internal IT department. You will be the primary contact for technical issues, working across various environments to ensure systems operate smoothly and clients are satisfied.

Key Responsibilities:

• Handle escalations and support tickets via the service desk
• Provide excellent knowledge of desktop and laptop hardware, operating systems (Windows, Mac OS, Linux), and software applications
• Troubleshoot and resolve issues in Windows, Office, Azure, networks, and cloud platforms
• Understand networking concepts such as TCP/IP, DHCP, DNS, and VPN
• Maintain detailed documentation and meet SLA targets
• Deliver proactive and high-quality service with a consultative approach

Requirements:

• Previous experience in internal IT or MSP environments
• Strong problem-solving skills and ability to work in a high-energy environment

Salary in the region of £30K depending on experience.

Oscar Associates (UK) Limited acts as an Employment Agency regarding this vacancy.

For more information on how we handle your data, please review our privacy policy on the Oscar website.