IT Support Engineer

Renault Retail Group UK Ltd; Townfield; On-site; GBP 36,000 - 41,000; Full time

Benefits offered by this job

Company laptop

Mobile phone

Mileage reimbursement

33 days leave

Job summary

Renault Retail Group UK Ltd is seeking a proactive IT Support Engineer to join our UK IT team. The role covers over 17 dealership locations and blends field engineering with remote helpdesk support, based from Hayes with travel across London, Home Counties and wider UK sites.

You will provide on-site hardware, software and network support, install and configure desktops, printers and IT infrastructure, and work with international teams and external suppliers.

Qualifications

• Experience in IT support or field engineering in a multi-site environment.
• Strong Microsoft 365 and Windows knowledge.
• Experience supporting end-user devices and IT infrastructure.
• Understanding of networking concepts including SD-WAN, routing, firewalls, VPNs, LAN and Wi‑Fi.
• Experience working with suppliers, service providers or project teams.
• Full UK driving licence; automatic licences considered.
• Professional certifications such as CompTIA, CCNA, ITIL advantageous but not essential.
• Experience of PCI DSS, ISO 27001 or ITIL environments would be beneficial.

Responsibilities

• Provide on-site IT support across multiple dealerships, resolving hardware, software and end-user issues.
• Install, configure and support desktops, laptops, telephony equipment, printers, POS devices and IT infrastructure.
• Deliver a blend of field engineering and helpdesk support, managing 1st- to 3rd-line incidents across sites.
• Take ownership of local IT projects, deployments and upgrades with international teams and suppliers.
• Support network technologies including routers, switches, firewalls, VPN, LAN and Wi‑Fi.
• Develop and maintain accurate technical documentation, system records, asset registers and procedures.
• Carry out system maintenance, health checks and testing activities and drive improvements.

Skills

IT support experience

Microsoft 365

End-user devices

Networking basics

Vendor management

IT certifications

Compliance awareness

Tools

Hardware

Support

ITIL

LAN

Microsoft 365

Mobile

Network

VPN

Windows

Office 365

Job description

Salary: £35,700 - 41,055 per year

Requirements:

• Previous IT support, field engineering, technical support or helpdesk experience, ideally gained within a multi-site retail environment, dealership network, managed service provider (MSP), or similarly varied operational environment
• Strong Microsoft 365 and Windows environment knowledge
• Experience supporting end-user devices, hardware deployments and IT infrastructure
• Understanding of networking concepts including SD-WAN, routing, firewalls, VPNs, LAN and Wi-Fi environments
• Experience working with suppliers, service providers or project teams
• A full UK driving licence is essential for this role; automatic-only licences can be considered
• Professional certifications such as CompTIA, CCNA, ITIL or equivalent experience would be advantageous but are not essential
• Experience of PCI DSS, ISO 27001 or ITIL environments would also be beneficial

Responsibilities:

• Provide on-site IT support across multiple dealerships, resolving hardware, software and end-user issues in a professional and customer-focused manner
• Install, configure and support desktops, laptops, telephony equipment, printers, POS devices and associated IT infrastructure
• Deliver a blend of field engineering and helpdesk support, managing and resolving 1st, 2nd and 3rd line incidents across multiple sites and business functions
• Take ownership of local IT projects, deployments, upgrades and technology rollouts, working closely with international teams and external suppliers to ensure successful delivery
• Support network technologies including routers, switches, firewalls, VPN connectivity, LAN and Wi-Fi environments
• Develop and maintain accurate technical documentation, system records, asset registers and support procedures, sharing improvements and recommendations with management and the wider IT team where appropriate
• Carry out system maintenance, health checks and testing activities whilst identifying opportunities for continuous improvement

Technologies:

• Hardware
• Support
• ITIL
• LAN
• Microsoft 365
• Mobile
• Network
• VPN
• Windows
• Office 365

More:

We are Renault Retail Group and we are looking for a proactive, customer-focused IT Support Engineer to join our UK IT team. This field-based role supports more than 17 retail locations across our dealership network and combines field engineering with remote helpdesk support as part of a collaborative team. The role is based from our Hayes home base, covering London, the Home Counties and wider UK network with travel to Bristol, Birmingham, Cardiff and Swansea as required. The position offers a salary of £35,700 per annum, up to 15% annual bonus, a company laptop and mobile phone, mileage and travel expense reimbursement, and eligibility for our ECOS/ECOP vehicle scheme after one months service. We also offer 33 days annual leave including Bank Holidays, pension with life assurance, staff discounts, training and career development, cycle to work, discounted gym membership, enhanced family policies, and other employee benefits.

last updated 38 week of 2026