IT Support Engineer

DFDS UK & Ireland; Portsmouth; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Life assurance cover

Contributory pension scheme

Holiday Purchase Scheme

Free ferry travel for up to 4 guests

Employee assistance programme

Retail discounts

Cashback on health care

Wellbeing platform access

Mental health support & webinars

Job summary

DFDS UK & Ireland is hiring an IT Support Engineer to deliver first and second line IT support for users across the Jersey route locations and vessels. The role includes on-site office support, vessel deployments, and occasional site visits to Jersey and Poole, with involvement in documentation and IT projects.

You will handle hardware, software, and peripheral support, escalate where needed, and participate in an on-call rota.

Qualifications

• Two or more years' experience in IT support in a customer-focused environment.
• Ability to produce and maintain technical documentation.
• Able to work independently and on-call as required.
• Experience with computer and telephony systems is a plus.

Responsibilities

• Client support and technical issue resolution via email, phone, and other electronic mediums; assist in the local office as well as on the vessel in port when required.
• Providing technical support to users of all PC hardware, software, and peripherals within the business, including escalation to the appropriate IT Support staff.
• Maintenance and upkeep of existing PCs and peripherals.
• Installation and configuration of software to agreed standards, including deployment and redeployment of equipment.
• Contributing to and ensuring that Service Desk systems and software are kept up to date and feedback received promptly.

Skills

IT support

Customer service

Documentation

Independent working

Job description

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a IT Support Engineer.

Be part of the movement - and play your part.

About the role

Working Mon – Fri, 08:30 – 17:00, you will provide first and second line IT support to the users of the Company’s Computer and Telephony Systems. You will be predominantly supporting the Jersey route locations as well as on the vessels when required, there will be a need when required to attend our Jersey and Poole sites, within our network, to provide IT support, as well as liaising with external suppliers, providing IT Products & services to the business. Within this role you shall assist in the compilation of the Support Centre's technical documentation, guidelines and procedures and ensure they are disseminated to users, alongside managing, and delivering IT projects across the wider business. You will also be required to be part of the on-call service rota.

Define your own and our collective future by working with the latest tools and technology.

You will be responsible for:

• Client support and technical issue resolution via E-mail, phone, and other electronic mediums. assist in the local office as well as on the vessel in port when required.

• Providing technical support to users of all PC hardware, software, and associated peripherals within the business, including the redirection or escalation of support requests to the appropriate member of the IT Support Department.

• Maintenance & upkeep of existing PC’s and peripherals

• Installation and configuration of software to agreed standards, including deployment & redeployment of new and existing equipment.

• Contributing & ensuring that the Service Desk systems and software are kept up to date and messages are passed on and feedback received promptly

About you

The successful candidate will have two or more years experience within an IT support role, working in a customer experience environment with ideally some project management exposure. As well as this, they will need to be able to produce documentation and keep up to date for support knowledge base. Elements of this role will involve working independently so it is essential you can work using your own initiative.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Working at DFDS

Join the movement and grow with us.

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

• Life assurance cover

• Contributory company pension scheme

• Holiday Purchase Scheme

• Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips

• Full employee assistance programme including:

• Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.

• Huge range of retail discounts from high street and online retailers

• Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.

• Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.

• Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

We look forward to hearing from you.